Customer Success Intern (Regional)

Confirmed live in the last 24 hours

Payoneer

Shenzhen, China

On-site

Posted March 27, 2026

Job Description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary-Customer Success Intern (Regional)

As a Customer Success Manager (CSM) Intern, you will work alongside our customer success team to support customer engagement. You’ll gain hands-on experience in onboarding, adoption, retention, and expansion—the full lifecycle of a customer relationship. This role is designed for empathetic, proactive learners who are passionate about helping customers succeed and want to build a career in customer-centric, revenue-impacting roles.

What you’ll do

Assist CSMs team in facilitating offline workshops, salons, events etc;
Support to internal escalating technical issues when needed.
Assist in tracking upcoming outreach campaigns.
Prepare business review (QBR) materials, and note-taking
Support the creation of customer success collateral: playbooks, guides, and best practice documentation.

Who you are -

Bachelor’s degree in Business Administration, Marketing, Communications, International Business, or a related field.
Excellent organizational skills and a keen eye for detail. You take pride in accuracy and creating order.
Strong written and verbal communication skills in English. Cross-cultural sensitivity; international experience or additional language skills are a plus.
Basic proficiency in Microsoft Office/Google Workspace (especially Excel/Sheets and PowerPoint/Slides).
A proactive, can-do attitude and a willingness to take on various administrative tasks to support the team.
Interest in sales, technology, and international business. Curiosity and eagerness to learn are essential.

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

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