Director, Workplace Experience & Facilities

FGS Global is seeking an organized proactive and hospitality-driven Director, Workplace Experience & Facilities to lead the smooth and professional operations of our growing New York office, the headquarters for FGS Global. This role is ideal for someone who is self-motivated, thrives on variety in a fast-paced environment, enjoys problem-solving, has high personal standards and takes pride in creating exceptional workplace experiences.

You'll be the go-to person for ensuring our physical workspace is a welcoming environment for employees and guests, conveying the prestige and excellence of the FGS brand.  You will be personally hands-on, with a “no job too small” mentality, and oversee a small team that ensures the office runs efficiently and effectively.  You will also drive and support broader operational and cultural initiatives.

In addition, you will play an important role in helping to lead the upcoming physical move to our new 80,000 sq. ft office at Penn2 in late 2026 and developing and implementing our approach and operating procedures in our new space.  You will also closely collaborate with our office managers in ten other office locations in North America to ensure our high standards are maintained and key processes are consistent everywhere.

This role is based in our New York office and requires being physically in the office 5 days a week.

Key Responsibilities

Daily Workplace Operations

• Ensure office spaces remain organized, functional, and welcoming
• Serve as the first point of contact for workplace-related inquiries and requests
• Coordinate office maintenance, repairs, and cleaning services
• Manage office supplies inventory and procurement processes
• Monitor and respond to building management communications
• Manage and direct additional facilities team, including one facilities coordinator
• Ensure incoming and outgoing mail and packages are handled efficiently

Client/Guest Experience

• Ensure that our staff and office set-up is welcoming to clients and guests and conveys a high standard of excellence and hospitality at all times
• Manage and direct reception and office maintenance colleagues, including two receptionists and one office support staff
• Oversee conference room management, catering, and logistics to support client and guest meetings and events in the office

Employee Support & Experience

• In partnership with others, develop and execute workplace events that build culture and camaraderie, including happy-hours and ERG-sponsored events
• Manage our in-office lunch program and support other internal workplace events, including internal team meetings
• Address day-to-day employee workplace needs and concerns
• Coordinate onboarding logistics for new hires (desk setup, access cards, welcome materials) in conjunction with HR and IT to ensure a welcoming and supported experience those new to the team
• Manage office amenities

Vendor & Service Management

• Coordinate with vendors for office services, including cleaning, maintenance, etc.
• Process invoices and track expenses against operational facilities budgets
• Negotiate and maintain vendor contact lists and service agreements
• Conduct regular quality checks on vendor performance
• Source and onboard new vendors as needed

Administrative & Project Support

• Maintain workplace documentation, including inspection and compliance related procedures, and related policy manuals
• Support workplace projects such as individual office moves, physical space renovations, or reconfigurations
• Manage the budget tracking and expense reconciliation

Physical Safety Responsibilities

• Lead all physical safety and emergency preparedness matters in the office.
• Develop, implement, and maintain physical safety protocols, including emergency evacuation plans, fire / life safety training, drills and procedures, first aid response, and incident