(Canada) Learning Program Manager

Confirmed live in the last 24 hours

PointClickCare

Compensation

CAD93k - CAD103k/per-year-salary

Remote or Mississauga

Remote

Posted March 12, 2026

Job Description

The Education Services team supports customer, partner, and internal product workflow learning through a mix of digital education, certification, and live learning experiences. The team operates in a highly collaborative, cross‑functional environment with members working remotely and across multiple regions. As part of a leadership team committed to the future of learning, this environment offers a fast‑paced and innovative space for the Learning Program Manager to make a meaningful impact.

The Role

The Learning Program Manager will play a key role in designing, orchestrating, and evolving scalable learning programs that support customers, partners, and internal teams. This role exists to improve the way we deliver education, measure learning impact, and align training initiatives to business and customer outcomes. This individual contributor will work cross‑functionally to launch new learning initiatives with an entrepreneurial mindset, optimize existing programs, and ensure learning experiences are customer-centric as organizational needs evolve.

Key Responsibilities

Design and Manage End‑to‑End Certification Programs

-Build role‑based skills for staff, partners, and customers—ensuring content quality, relevance, and alignment to product and organizational goals.

-Drive program adoption and performance by coordinating training delivery, enabling readiness across audiences, monitoring certification progress, and optimizing learning pathways based on data and feedback.

-Ensure operational excellence and scalability by maintaining certification standards, managing exam and credentialing processes, and collaborating cross‑functionally to keep learning experiences current, consistent, and impactful.

Own the Planning and Coordination of Learning Programs

-Serve as the program owner for initiatives that span customer, partner, and internal learning, ensuring projects (i.e. partner and internal certifications, and onsite regional and national training event programs) move from concept to delivery by coordinating timelines, requirements, and outcomes.

-Maintain visibility into upcoming business priorities and customer needs to anticipate and plan new learning initiatives.

-Ensure programs remain aligned to organizational goals while flexing as new priorities emerge.

Drive Cross-Functional Alignment Across Learning Stakeholders

-Act as the connective point between Product, Customer Success, Support, Professional Services, Partners, and the customer learning teams.

-Translate business needs into learning requirements, handing off detailed development work to the appropriate functional owners.

-Facilitate alignment discussions, clarify expectations, and support decision-making for learning initiatives.

Ensure Learning Program Quality and Experience

-Ensure learning programs adhere to modern quality and experience standards by coordinating with the functional experts responsible for content and delivery.

-Monitor program execution and escalate gaps or risks to the appropriate teams.

-Maintain a holistic view of the learner journey across channels, identifying opportunities to streamline or enhance the overall experience.

Maintain Learning Program Reporting and Visibility

-Identify meanin

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