Senior Product Designer

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.

What this role is about:
The Product team at RapidSOS is looking for a Senior Product Designer to help build, scale, and evolve our life-saving technology. In this role, you will lead the design of complex, high-impact experiences across our entire platform and RapidSOS brand. You will design solutions and establish standards that create coherence, consistency, and clarity across the RapidSOS ecosystem. 

As a Senior Product Designer, you will operate with a high degree of autonomy, owning design work from problem definition through launch and iteration. You will partner closely with Product Managers, Engineers, and cross-functional stakeholders to design systems that bring together real-time data, mapping, AI-driven insights, and human decision-making in high-stakes environments. You will shape solutions that balance user needs, technical constraints, and business goals while maintaining a relentless focus on clarity, trust, and usability. 

This role is ideal for a designer who thrives in ambiguity, thinks in systems, advocates deeply for the user experience, and is motivated by designing tools people rely on in critical moments.

What you’ll do: 

• Lead end-to-end design for platform-level experiences that span multiple products and workflows
• Design AI-first experiences, such as decision support, automation, recommendations, or data summarization that streamline and reimagine customer workflows
• Thoughtfully design how AI outputs are presented, explained, and integrated into human workflows
• Create high-quality storyboards, wireframes, prototypes, and detailed design specifications that scale across teams and products
• Plan, prepare, and conduct user research using both quantitative and qualitative methods, analyze user feedback, and synthesize insights for informing and inspiring the product organization. 
• Communicate design rationale clearly, articulating tradeoffs and user impact to cross-functional partners
• Advocate for accessibility, consistency, and usability while balancing technical and operational constraints
• Contribute to design systems, shared components, and platform standards
• Support and mentor other designers through collaboration, critique, and feedback

What we’re looking for in our ideal candidate: 

• 7+ years of product design experience working on complex digital products or platforms
• Experience designing cross-product or platform-level systems, not just isolated features
• Strong systems thinking and the ability to design for multiple users, workflows, and contexts
• Demonstrated experience designing AI- or ML-enabled products, including human-in-the-loop workflows or data-driven decision support
• Experience with or strong interest in GIS, cartography, mapping, or geospatial visualization
• Proficiency in Figma and modern design tools, with a high bar for interaction and visual quality
• Experience planning and conducting user research and translating insights into product strategy
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