Governance and Service Management Global Operating Lead (Senior Manager Strategy)

Career Area:

Strategy

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Governance and Service Management Global Operating Lead (Senior Manager Strategy) to join Global Finance Transformation – -Global Finance Services Division

The Governance and Service Management Global Lead (GOL) is responsible for managing the Global Business Services (GBS) relationship with the Managed service provider and contract governance.

The preference for this role is to be based out of Bangalore Whitefield Office , KA -India

What you will do

• This role leads the change order governance and contract updates including negotiations with the MSP leadership. As part of governance management, this position also coordinates the governance structure with the MSP, including Joint Operations (by-weekly), Management (monthly), Executive (quarterly), and Strategic (yearly) meeting cadences.
• This position is also responsible for GBS service management and performance reporting which includes leading a team of 8 dedicated resources from Caterpillar, MSP, and the Sirion Labs contract management team in reporting and managing performance metrics. This role also owns the interaction and customer relationship with key Caterpillar segment stakeholders/leaders and also responsible for the quarterly GBS Analytics and Operations reviews with the 5 segments.
• Lastly, this role serves as the Finance@work (Service Now) Product Owner and leads the customer request management process for GBS. This includes coordinating deployments and ongoing support working with dedicated IT resources plus the project management office, change management, and communications teams.

What you will have 

• Global Perspective: Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply global perspectives appropriately in a wide range of situations.
• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Visioning: Understanding of the value of articulating an intended business outcome and ability to create and communicates a vision of the organization that motivates others to superior performance.
• Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.
• Consulting Process & Tools: Knowledge of consulting process; ability to engage in planning sales, conducting research and analysis, finding solutions and preparing recommendations.
• This position requires candidate to work a 5-day -a -week schedule in the Hosur Facility

Skills desired:

Global Perspective: Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply global perspectives appropriately in a wide range of situations.
Level Working Knowledge:
• Conducts business with one or two other countries.
• Follows policies and procedures governing business activities with another country.
• Obtains information regarding operational issues of other countries when making business decisions.
• Assesses key legal, regulatory, and financial issues specific to a particular country.
• Recognizes behaviors that promote or stunt effective relationships in that country; acts accordingly.

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Extensive Experience:
• Develops, refines, and communicates tactical plans for own responsibilities.
• Provides the right level of detail as input for strategic plan development.
• Demonstrates the value and necessity of linking tactical plans to overall strategic plan.
• Ensures attention to the detail and dependencies of existing departmental-level plans.
• Plans for allocation of resources in line with unit goals, technical and business objectives.
• Ensures the planning process is integrated with the overall business plan.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Level Extensive Experience:
• Analyzes and fully documents client requirements.
• Applies experience to developing and executing multiple consulting assignments.
• Works with client to identify alternative solutions and associated pro's and con's.
• Prepares proposals and presentations for a consulting opportunity.
• Manages all aspects and phases of a consulting relationship.
• Monitors consulting assignments versus expectations.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Expert:
• Works to create a climate that values and rewards good oral and written communication.
• Communicates effectively with diverse audiences, using appropriate media and language.
• Monitors developments in communications tools for potential use by organization.
• Writes reports, articles, or books for distribution to the business or professional community.
• Ensures important messages are clearly understood.
• Coaches others on methods of improving their own communications.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Level Extensive Experience:
• Directs strategic alliances and partnerships for mutual benefit.
• Makes sound business decisions on behalf of the group when faced with complex and contradictory alternatives.
• Builds the strategic thinking capability of the group.
• Interprets available data and analyses when creating business plans.
• Recommends ways to position the organization for long-term competitiveness.
• Prepares the group's response to key marketplace trends, opportunities, and vulnerabilities.

Visioning: Understanding of the value of articulating an intended business outcome and ability to create and communicates a vision of the organization that motivates others to superior performance.
Level Extensive Experience:
• Marks progress toward achieving the vision at key milestones and special events.
• Builds buy-in and ownership for the organization vision with key stakeholders.
• Escalates constructive dissent.
• Validates the consistency of group initiatives with the organizational vision.
• Articulates a picture of an ideal future state that inspires others.
• Involves others in creating the vision and supporting communications.

Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.
Level Extensive Experience:
• Evaluates stakeholder profiles, roles, claims and interests in an organization and how these may conflict.
• Consults stakeholders in identifying opportunities for strategic change while evaluating the strategic choices available to an organization.
• Manages conflicting stakeholder priorities, when implementing strategic-change initiatives.
• Oversees business operations and resource allocation with strategic objectives and the drivers of shareholder and stakeholder value.
• Reviews professional values and ethical judgment in all aspects of work.
• Oversees key client reviews to assure service and stakeholder satisfaction.

Consulting Process & Tools: Knowledge of consulting process; ability to engage in planning sales, conducting research and analysis, finding solutions and preparing recommendations.
Level Extensive Experience:
• Effectively manages projects ensuring objectives, deadlines, budgets are met by team members.
• Works with client to determine handover process to ensure skills transfer, sustainability of results and appropriate knowledge capture.
• Monitors and measures client satisfaction, ensuring quality of own deliverables and those of team.
• Applies knowledge, tools and technical expertise as evidenced by the creation of noted value to clients, that is tailored to their specific needs.
• Selects and uses appropriate diagnostic tools, methods and techniques and actively seeks out new and appropriate tools.
• Identifies, quantifies and manages issues impacting on project delivery.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

 Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

 Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

This position requires working onsite five days a week.

 

Visa Sponsorship is not available for this position.

Posting Dates:

April 7, 2026 - April 20, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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