Account Manager - UK market

 

About the team

Join our truly dynamic environment where you're challenged every day, fostering growth and adaptability. Experience a strong team environment where victories and occasional setbacks are shared, promoting camaraderie and resilience. Engage in an honest, transparent culture that cultivates high performance and mutual trust. Pursue challenging yet achievable targets, offering the opportunity to earn bonuses monthly.
Be a part of a business driving transformation in the ecommerce fulfillment market, contributing to meaningful change. Benefit from real-time training, coaching, and mentoring provided by experienced leaders and supportive colleagues, empowering continuous learning and development.

About the role

You will engage with new users of ShipStation, understanding their business and their objectives and managing the on-boarding, success and satisfaction of our clients that rely on ShipStation to power their core business processes. Our New Business Account Managers are the client's first point of contact during their trial period and are responsible for the successful training, on-boarding and adoption of our new users in the ShipStation community, driving best practices, product adoption and revenue for ShipStation. You will also be responsible for managing the sales process from proposal all the way through to onboarding.

You will be hungry to develop your sales skills and technical understanding of how delivery processes work. We want you to communicate regularly and proactively with internal stakeholders and provide constructive and actionable feedback for the benefit of our users. If you are passionate about delighting, acquiring and retaining customers and want to be part of a rapidly expanding SaaS company that is loved by its customers, we’d love to talk to you!

What will you be doing?

As a New Business Account Manager, you are the architect of a customer’s first days with ShipStation. This is a high-impact, high-velocity sales role where you own the transition from a curious trial user to a power-user who relies on our tech to run their business.

You aren’t just answering questions; you are a