Senior Physical Security Systems & Technology Program Manager

At Riot Games, we’re committed to creating a safe, secure, and trusted environment where Rioters can do their best work—and where our offices, studios, and events operate reliably at global scale. The Physical Security Systems & Technology Program Manager III will lead the strategy, architecture, and execution of Riot’s physical security technology ecosystem, with deep expertise in Genetec Security Center (Synergis/Omnicast) and integrated enterprise security platforms.

This role reports to the senior leader for Safety & Security and partners closely with Workplace/Facilities, IT, Privacy, Network Engineering, Legal/Privacy, Procurement, and our guard force and integrator partners.

Responsibilities:

Security Technology Leadership (Genetec-centric)

• Own the end-to-end architecture, design, and evolution of Genetec Security Center, including:
• Access Control (Synergis): badge provisioning workflows, role-based access design, secure area zoning, schedules, anti-passback (where applicable), and auditing.
• Video Management (Omnicast): camera standards, coverage design, retention policies, archiver strategy, video health monitoring, and incident support.
• Alarms & event automation: alarm routing, event-to-video workflows, guided operator response, and tuning for signal quality (alert fidelity).
• Define the integration strategy for the ecosystem (e.g., visitor management, HRIS/identity, elevators/turnstiles, intercoms, LPR, intrusion sensors) with a focus on reliability, governance, and scalability.

Project Delivery & Deployment

• Lead full lifecycle security technology projects across offices, studios, and specialized spaces—from requirements and scope definition through vendor selection, implementation, commissioning, and operational handoff.
• Partner with Workplace/Facilities and low-voltage teams on design reviews (drawings, coverage plans, cabling, closets, PoE/network requirements, power/UPS, and labeling standards).
• Develop repeatable deployment playbooks that reduce one-off builds and drive consistent outcomes across regions.

Operations, Support, and Continuous Improvement

• Act as the technical escalation point for Genetec troubleshooting and system performance, including:
• reader/camera outages, misconfigurations, performance degradation, licensing, storage/retention issues, and integrations.
• Establish preventative maintenance standards (patching/firmware strategy, health checks, spares strategy, lifecycle refresh plans).
• Build and maintain measurable KPIs (uptime, incident response enablement, alarm quality, access anomalies, audit integrity).

Governance, Risk, and Compliance

• Author and enforce global standards for ACS/VMS (coverage minimums, retention, privacy by design, access controls, auditing, encryption/segmentation where applicable).
• Partner with Legal/Privacy and HR on appropriate use, investigations support, and compliance needs (e.g., GDPR/CCPA and local CCTV requirements).
• Ensure vendor and integrator work meets Riot’s security, documentation, and change-control expectations.

Vendor & Stakeholder Management

• Manage integrators, installers, and managed service partners; own technical acceptance criteria, documentation quality, and commissioning sign-off.
• Translate technical risks into clear options for non-technical stakeholders and drive decisions aligned to Riot’s long-term strategy.

Required Qualifications:

• Genetec certifications (strongly preferred): Genetec Security Center Certified (or higher), with direct experience in Synergis and Omnicast.
• Strong understanding of networked security systems (VLANs, PoE, bandwidth planning, storage redundancy, system hardening).
• Experience integrating ACS/VMS with identity systems (SSO/IdP), HRIS provisioning, visitor management, and/or building systems.
• Familiarity with cybersecurity considerations for physical security tech (credential hygiene, patching, segmentation, logging, vendor access governance).
• Certifications a plus: PSP, PMP, CISSP (or equivalent).
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