Retail Client Services Coordinator II (Manheim)

Company

Cox Automotive - USA

Vehicle Operations

Dispatcher II

Individual ContributorNo remote option; must work at a specified Cox location

No

Day

Compensation

Hourly base pay rate is $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

As a Retail Client Services Coordinator II, you’ll play a critical role in keeping retail recon operations and the mechanic shop running smoothly. This is a fast-paced, hands-on role for someone who enjoys organization, teamwork, and making sure nothing falls through the cracks.

In this role, you’ll provide operational, administrative, and estimating support across retail reconditioning operations. You’ll work closely with estimators, technicians, vendors, and internal teams to ensure vehicles move efficiently through the recon process—on time, on budget, and with accurate documentation. Your work directly supports day-to-day shop performance and helps prepare the operation for future growth.

What You'll Do:

• Provide accurate reconditioning estimates for mechanical and other recon services.

• Produce estimates for commercial, dealer, rental, retail customers, and any internal or lot damage needs.

• Communicate estimates in required formats (electronic, email, written, etc.) to meet internal and external customer expectations.

• Collaborate with Procurement/Purchasing to ensure correct pricing on parts and supplies associated with estimates.

• Monitor repair status, completion timelines, transportation needs, and customer updates related to approved estimates as directed by management.

• Act as a central communication link between the mechanic shop, sublet vendors (body shop, PDR, dealerships, etc.), and other auction teams.

• Partner with the lead technician to coordinate workflow, assign tasks, and manage daily priorities.

• Communicate vehicle status updates, delays, and movement between departments.

• Pull and interpret daily/weekly OCC and operational reports for planning.

• Create technician worklists and assist in balancing daily workload.

• Maintain detailed records for lot damage, employee vehicles, and related administrative needs.

• Build and sustain strong relationships with suppliers to ensure timely parts availability.

• Receive and check in all incoming parts and verify accuracy.

• Assign parts to technicians, ensuring items are staged, organized, and ready for repairs.

• Maintain accurate and up‑to‑date parts logs and documentation.

• Manage stock parts and inventory organization, including replenishment as needed.

• Conduct and report monthly physical inventory counts.

• Process returns, cores, and warranty claims.

• Maintain clean, safe, and organized parts storage and returns areas.

• Demonstrate visible commitment to safety by following and modeling all safety and health procedures.

• Participate actively in Safety Excellence activities.

• Perform other duties as assigned by management.

What You Bring:

Minimum Qualifications

• A high school diploma/GED and 3 years of experience in a related field; or any degree/certification beyond high school and 1 year of experience; or 5 years of experience in a related field.

• Experience in automotive estimating, recon operations, or shop coordination preferred.

• Strong organizational skills with the ability to manage multiple priorities.

• Excellent communication and vendor‑relationship skills.

• Ability to interpret reports, track workflow, and maintain accurate documentation.

• Familiarity with parts ordering, inventory processes, and mechanical terminology.

• Strong computer proficiency (internal systems, Excel, email, reporting tools).

• Ability to work collaboratively in a fast‑paced operational environment.

• Commitment to safety, accountability, and teamwork.

If you enjoy being at the center of operations and take pride in keeping things organized, accurate, and moving forward, this could be the perfect next step in your career!

MCCOX

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.