Service Team Lead, SEA/HKTW

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Service Team Lead SEAHKTW will be in charge of leading and delivering excellent customer support & servicing on leading-edge Leica products to our academic research, pharmaceutical, & clinical diagnostic customers in ID, PH, HKTW and other SEA regions whenever needed. The Lead FSE will guide his team and also personally provide technical support either on site or via phone, email and remote support to end users on our digital pathology products and advanced staining products, as well as our core histology range.

The Lead FSE is responsible for installation, maintenance and repair of the system with full technical background of the system, use of proper tools and understanding of the standard process. The Lead FSE is expected to achieve customer satisfaction, annual service revenue and strategies through management of FSEs & Channel Partner Associates in the indirect market. Develop commercial programs and area service plans in close conjunction with the service leadership team in APAC / GM SEAHKTW to support and grow Leica Biosystems’ customers in SEAHKTW. 

Set up standard work and processes; provide direction, leadership, coaching and mentoring for FSEs. Advance the professional development, professional conduct, service effectiveness and efficiency of staff. Manage distributor service effectively, build & track FSEs competency and customer satisfaction in distributor service area time to time. Drive service as a business. Develop a region-specific service strategy.  Track progress with service, effectively using DBS tools, minimizing customer downtime (improve repair turnaround time) and generating revenue opportunities for Leica.

This position is part of the Commercial Department of LBS located in Hong Kong and will be remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

If you thrive in a fast-paced, results-driven, matrixed organization, and want to work to build a world-class commercial team —read on.

In this role, you will have the opportunity to:

• Engage and lead the team to achieve and exceed individual quarterly and annual sales quota, strategic and service objectives

• Manage, coach, mentor and lead a team of Field Service Engineers and service admin, translates strategies into actionable tactics

• Define the service strategy in conjunction with GM SEAHKTW, improve customer satisfaction, drive service profitability and support growth of LBS business

• Post sales support: Increase service visibility, up service quality in the market, Responsible for providing outstanding customer service in a prompt and efficient manner for all product lines and product offerings

• Work with stakeholders and provide on time customer/CP/FSE support & FSE training.

The essential requirements of the job include:

• Degree in Bio-medical engineering, Electronics, Mechanics, Computer engineering or other related specialties, and experience in Clinical diagnostic product service.

• Good command of written and spoken English, Mandarin and a team player with own initiative who focuses on problem-solving skills

• Ability to comfortably work in an environment of change and continuing organizational evolution by being flexible and adaptable to changing environment and needs.

#LI-Remote

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.