Associate Network Operations Center Technician - 2nd Shift

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.  

THIS IS A 100% ON-SITE POSITION (Thursday through Monday)

About the team and position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. 

What you’ll be doing

• Monitor and analyze existing systems and services 
• Perform runbook functions to resolve alerts within defined SLAs. 
• Escalate alerts to designated on-call teams when NOC is unable to resolve. 
• Maintain services once they are live by responding promptly to incidents. 
• Measure and monitor availability, latency, and overall system health. 
• Identify repeatable tasks performed by team members for automation, supporting constant ingestion of new work. 
• Develop understanding and utilization of monitoring and automation tools, e.g. PagerDuty, PRTG, Splunk OnCall (VictoOPS), DataDog, etc. 
• Identify trends in system alerts and monitoring. 
• Request improvements to systems and services for future performance improvements. 
• Serve as Major Incident Commander as needed.
• Participate in critical bridge calls. 
• Log all technical issues into the ticketing system with as much detail as possible. 
• Identify when new runbooks are needed for new alerts. 
• Participate in one of multiple shifts. 

What you should have

• Basic skills with monitoring and alerting tools 
• Basic skills with basic networking principles and protocols. 
• Basic skills with Microsoft Windows Server and Desktop support. 
• Basic skills administering Windows Active Directory. 
• Basic skills with interpreting monitoring dashboards and reports. 
• Calm under pressure, and able to drive issues to resolution 
• Able to coordinate efforts across multiple teams 
• Attention to detail 
• Experience with ticketing systems (ServiceNow or Jira preferred). 
• At least 3-4 years of experience supporting enterprise level (medium to large) environments with 
• at least 1 of those in a Senior Service Desk role. 

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company m