Position Overview

Provide leadership and support for the technical team responsible for maintaining, supporting, and integrating the Oracle Retail Point of Service (XStore) in a 24 x 7 enterprise environment.

Provide timely and effective delivery of technology solutions related to Store Systems while driving innovation, technical strategy, process control and improvement, and IT policy compliance.

Manage a diverse team of associates, consultants, and 3rd-party vendor resources to provide production systems support, team leadership, and business customer relationships.

A Day in the Life

Leadership, Strategy & Customer Relationship Management

• Develop staff through alignment on critical organizational initiatives as well as coaching and mentoring.
• Monitor results and provide continuous feedback to associates regarding job performance. Provide feedback on performance and address opportunities for improvement proactively. Ensure compliance to corporate policies and procedures.
• Able to lead team, manage and administer various complex technologies independently.
• Be available to handle critical issues during normal hours and after hours as required to ensure continued business operations, system availability, and the achievement of system Service Level Agreements (SLA’S).
• Defines new procedures, processes, and tools for improving the support of stores to minimize costs and improve system availability for the organization.
• Drive operational efficiencies and excellence across the organization.

• Engage with business partners to drive and support the strategic vision by developing plans for optimized use of store systems, reporting and metrics, release delivery processes and resources.
• Cultivate & maintain business partnerships; consistently provide outstanding customer service.
• Assist senior IT and business management in developing, executing, and communicating IT-business vision, mission, and goals.
• Maintain current awareness of strategies and industry best practices for store systems
• Assist in ensuring timely and effective communication regarding the mapping of IT initiatives to business goals of the IT organization and internal customers.
• Work with the IT organization and other stakeholders to plan, prioritize, and execute initiatives within the IT and business portfolio.
• Maintain an understanding of enterprise business initiatives and objectives.

• Maintain knowledge and expertise of current applicable computing technology industry strategies and technology evolutionary cycles/plans.

Operations and Technical Management

• Lead IT readiness for new store openings and partner with store operations for launch execution
• Manage technical support personnel in a 24X7 environment; ensuring that requests and issues are escalated appropriately for visibility, managed, tracked and resolved with a sense of urgency to the satisfaction of stakeholders.

• Manage team, capabilities and processes for identification and validation of requirements, use cases and definition of functional specifications for technology initiatives

• Oversee applications development & functional releases for the stores.
• Plan workloads based on business priorities, scope, budgets, and resource availability.
• Provide status reporting of resource and project activities 
• Manage internal and external support processes for business continuity, risk containment and expeditious resolution of issues, including open issues with vendors.
• Identify opportunities for improved process control and cross-team collaboration.
• Manage functional and technical configuration changes to ensure effective governance, change control, visibility, and accountability.
• Manage resources and expenses against approved budgets and identify/implement initiatives for cost containment and profit improvement.
• Negotiate IT-related services and commodity purchases with vendors and manage vendor relationships. 

Team Development

• Succession planning and talent management to identify, challenge and groom IT staff for the next level for overall improvement of relevant skills within the Department resource pool.
• Mentoring and training of team resources in applicable skills, processes, and technologies.
• Ownership of the work products and deliverables of the team; set appropriate expectations and hold team members accountable for performance.
• Delegation of work, scheduling, staffing and performance management of team members to ensure alignment of objectives, behaviors and results consistent with business and IT expectations.
• Day to day supervisory responsibility for technical team members.
• Act as a leader of the IT organization and partner across the management organization to drive desired outcomes.

You'll Come With

Experience:

• 5+ years of IT Management experience in the areas of Applications Development, Project Management, leveraging and applying Systems Development Life Cycle methodologies
• 5+ years of Oracle Retail Point of Service XStore Experience
• Understanding of Store Systems, capabilities, and technologies including authorization and payment flow

Skills and Abilities: 

• Demonstrate high competency in the planning and execution of various projects; ability to lead multiple concurrent projects and project team members to successful goal achievement.
• Experience in leading multi-disciplined, high-performing work teams/groups.
• Demonstrate competency in strategic thinking, technical leadership, and tactical decision-making
• Ability to effectively manage 3rd party resources, ensuring contractual agreements are in place and commitments are delivered.
• Strong organizational skills to prioritize tasks under time constraints and drive results; diplomacy and ability to deal effectively with professionals at all levels
• Demonstrated competency in driving the development of efficient and effective solutions to diverse and complex business problems; ability to identify and mitigate risks
• Ability to build and maintain strong customer relationships based on trust and respect
• Excellent verbal and written communications skills; able to refine communications as appropriate to target audience; present complex technical concepts to mid-level and senior management within a clear business context

Come join our team. You’re going to like it here!  

Compensation Range: $115,000.00 - $150,000.00