Data Scientist I, Customer Delivery Excellence Science

Join Amazon's Customer Delivery Experience (CDE) Science Team as a Data Scientist I to improve global logistics through data-driven modeling and analysis. Our team applies advanced machine learning and statistical techniques to enhance delivery experiences for millions of customers worldwide. Working collaboratively with Amazon's logistics operations teams, you will implement proven ML solutions and contribute to continuous improvements across our global fulfillment and delivery network.

Key job responsibilities
- Build and validate predictive models for delivery time estimation using historical delivery data, weather patterns, and traffic information
- Implement classification models to identify delivery exceptions and risk factors using established ML frameworks
- Apply feature engineering techniques to extract meaningful signals from transportation and logistics data
- Conduct exploratory data analysis on delivery performance metrics to identify improvement opportunities
- Create data visualizations and reports to communicate findings to operations partners
- Partner with logistics operations teams to understand business requirements and translate them into modeling approaches
- Document model methodologies, assumptions, and limitations for team knowledge sharing
- Participate in code reviews and contribute to team best practices
- Seek feedback from senior team members on proposed solution approaches and methodologies

About the team
The Customer Delivery Experience (CDE) Science Team combines advanced machine learning with transportation logistics expertise to optimize delivery operations at scale. You'll work alongside data scientists, machine learning engineers, and operations partners to solve complex logistics challenges that directly impact customer satisfaction.

Basic Qualifications

- Bachelor's degree or above in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science
- Experience communicating technical concepts to a non-technical audience
- 1+ years of experience building supervised learning models (regression, classification) from problem definition through deployment
- Proficiency in Python or R for data manipulation and statistical analysis, including libraries such as pandas, scikit-learn, or equivalent
- Strong SQL skills for data extraction and transformation from relational databases
- Experience with model evaluation techniques including cross-validation, performance metrics (RMSE, AUC, precision/recall), and statistical testing

Preferred Qualifications

- Experience working with or evaluating AI systems
- 2+ years of experience in data science or machine learning roles
- Experience with transportation, logistics, or supply chain optimization problems
- Familiarity with Amazon SageMaker, AWS services, or similar cloud ML platforms
- Experience with gradient boosting frameworks
- Knowledge of time-series forecasting or geospatial analysis techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 108,300.00 - 160,000.00 USD annually