Global Process Expert

Global Process Expert

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast-paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Family Definition:

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately and assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates, and validates customer and deal information in systems; produces reports and analyses of sales processing activities.

Management Level Definition:

Applies the basic foundation of a function's principles, theories, and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Develops expertise and practical knowledge of applications within a business environment. Acts as a team member by providing information, analysis, and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Job Description

The Agentic AI Operations & Quality Analyst will play a critical role in ensuring the accuracy, reliability, and business alignment of AI-generated outputs produced by the Intrinsic Curiosity Module (ICM) tool deployed within our Services Quote-to-Cash (Q2C) processes.

This role requires a highly experienced internal candidate with deep domain knowledge of Agentic AI systems, Services Q2C workflows and enterprise tool ecosystems. Given the strategic importance and accelerated timelines of this AI implementation, the individual will act as a trusted quality gate and subject matter expert, ensuring that AI outputs meet both operational and governance standards.

What you'll do:

Key Responsibilities

• Perform detailed quality checks and validation of outputs generated by the Agentic AI–based ICM tool across Services Q2C processes.

• Ensure AI outputs are accurate, consistent, explainable, and business-ready before downstream consumption.

• Assess AI behavior against defined business rules, guardrails, and performance benchmarks.

• Identify gaps, anomalies, or risks in AI-generated responses and provide actionable feedback for model tuning and process refinement.

• Collaborate closely with AI engineering, product, and services operations teams to continuously improve output quality and relevance.

• Define and maintain AI quality metrics, validation frameworks, and review checklists for ongoing monitoring.

• Support governance, auditability, and compliance requirements related to AI usage in customer-facing and financial workflows.

• Act as a key escalation point for complex AI output issues impacting Q2C execution.

• Contribute to best practices and standards for scaling agentic AI adoption across services.

What you need to bring:

• Bachelor’s degree and typically 3+ years’ experience

Required Qualifications

• Proven experience working with agentic AI systems, LLM-driven tools, or autonomous AI agents in enterprise environments.

• Strong understanding of Services Q2C processes, including quoting, contracting, pricing, billing, or related workflows.

• Demonstrated ability to evaluate AI-generated outputs for correctness, context awareness, and business applicability.

• Experience partnering with technical and non-technical stakeholders to resolve AI quality and process issues.

• High attention to detail, strong analytical skills, and a governance-focused mindset.

• Ability to operate effectively in fast-paced, high-visibility initiatives with minimal ramp-up time.

Preferred Qualifications

• Prior involvement in AI pilots, PoCs or scaled AI deployments within enterprise services organizations.

• Familiarity with AI governance, model risk management, or responsible AI frameworks.

• Experience working in cross-functional environments spanning AI, operations, finance, and services leadership.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Sales Operations

Job Level:

Intermediate

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.