Sr. Business Analyst, Workforce Planning (Starlink)

Confirmed live in the last 24 hours

SpaceX

Bastrop, TX

Hybrid

Posted March 28, 2026

Job Description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. BUSINESS ANALYST, WORKFORCE PLANNING (STARLINK) 

In our quest to provide high-speed broadband internet to the world, Starlink is seeking a dynamic Sr. Analyst of Workforce Management to join our Starlink Customer Support team. In this role, you will manage key components of forecasting, staffing models, and scheduling for our customer support teams (internal and external third parties). Additionally, you’ll play a critical role in using data to drive decision-making, designing dashboards, and applying statistical analysis to provide actionable insights into support demand, our team’s performance, customer demand, and operational efficiency.

RESPONSIBILITIES: 

Develop staffing models that translate highly variable demand inputs into flexible and efficient staffing plans
Partner with the Customer Success engineering team to develop workforce planning tools and applications for our in-house customer support software
Develop forecast, staffing models, and queuing strategies that help us meet our ambitious customer support service levels goal
Partner with cross-functional engineering and growth teams to forecast short and long term customer demand for support
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