Lead Implementation Specialist, Workforce AI

Join Aya Healthcare, winner of multiple Top Workplace awards!

The Lead Implementation Specialist, Workforce AI will serve as the technical discovery partner, customer setup specialist, primary tester, and lead trainer for new WFAI implementations. You’ll work directly with healthcare clients as well as Product, Engineering, QA, Support, Solution Design, and Customer Success to ensure a smooth and successful rollout of the WFAI platform.

Who We Are: 

We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities: 

Customer Discovery & Solution Design

• Serve as the primary customer-facing lead for discovery sessions, gathering current staffing/scheduling technology practices and identifying solution recommendations
• Document client needs and collaborate with internal teams to align discovery outcomes with WFAI product capabilities

Configuration, Testing & Quality Assurance

• Collaborate with internal resources to configure and validate the WFAI platform for each customer.
• Conduct hands-on testing of environments, workflows, and configuration prior to go-live.
• Validate customer data and system behavior against expected workflows and forecasting logic.
• Identify, document, and escalate defects or issues in partnership with Product, QA, Engineering, and Implementation leadership.

Training, UAT & Go-Live Support

• Lead end-user and admin training sessions across WFAI modules.
• Facilitate User Acceptance Testing (UAT), ensuring customer readiness and alignment with business processes.
• Support go-live readiness activities and provide post-live assistance until clients successfully transition to Support and Client Success.

Project Collaboration & Continuous Improvement

• Partner with the Project Manager to monitor progress, timelines, and risks; escalate issues proactively.
• Contribute to the development and ongoing refinement of implementation playbooks, training materials, UAT guides, and documentation.
• Provide insights and feedback from implementations to influence product enhancements and internal process improvements.
• Support building scalable frameworks, templates, and best practices to enable future growth of the WFAI implementation function.

Required Qualifications

• Prior experience as a healthcare staffer, scheduler, or related workforce management practitioner
• Hands-on experience with technical training, scheduling technology, and supporting users through system adoption
• Experience working in a newly formed role or rapidly evolving organization
• Prior experience using or supporting UKG WFM Pro, including implementation or rollout experience
• Strong critical-thinking skills with the ability to work through complex issues in dynamic client environments
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences
• High attention to detail, strong organizational skills, and comfort managing multiple priorities
• A collaborative, proactive mindset with a commitment to del