Health & Welfare Benefits Program Manager

Job Description:

Since its founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. We place a high premium on developing innovative solutions–most of which are developed in tandem with our customers. And we continue to ensure that our customers receive timely, cost-effective service for our innovative products.

ITW’s differentiated business model comprises unique core capabilities: our proprietary 80/20 business process, customer-back innovation, and our well-known decentralized entrepreneurial culture. These capabilities are unmistakably ITW—and key to our longevity and strong performance.

ITW’s products and solutions are at work all over the world, in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which we live and work, the cars we drive, and the mobile devices we rely on. We are never, whether we know it or not, more than a few steps from an innovative ITW solution.

ITW (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader with revenue of $15.9 billion in 2024. and employs ~44,000 people operating in 51 countries. Our headquarters in Glenview, IL, features a fitness center at no cost to the employees, a cafe, outdoor volleyball courts, walking trails around the facility, employee resource groups, corporate discounts, dry cleaning services, covered/outdoor parking, and much more. We are just a block away from the nearest Metra station, and it is a quick 20-minute train ride to downtown Chicago, museums, lakefront, and other activities.

More details on our benefits can be found on our website at https://www.itw.com/careers/benefits-compensation/

The Health & Welfare Benefits Program Manager supports the Health & Life department in managing operations of a centralized benefits organization for our US and global employee benefit programs.  Position manages programs, vendor relationships, process improvement, finance and budgeting, and streamlines and manages plan operations to support initiatives.  Focus for this role is on benefits administration and operations, HSA, dental, and vision programs and vendors, and audit and finance support. The individual ensures operational excellence, accuracy of data, and efficient partnership with internal stakeholders and external vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program and Vendor Management

• Oversee and manage the day-to-day relationship with benefits administration vendor, partnering with internal program vendors, stakeholders, and external partners to ensure smooth enrollment, eligibility experience for employees and retirees.
• Serve as primary contact for dental and vision plan administration and vendor and broker relationships.
• Manage and monitor performance guarantees, service level agreements (SLAs), claims experience, and member escalations.
• Support renewal preparation, RFPs, and plan change implementations.
• Serve as liaison between H&L department and internal stakeholders such as field HR, HRIS, Payroll, Legal, and Benefits Accounting.
• Support renewal preparation, RFPs, and plan change implementations.

Global Support

• Support the administration of benefits across multiple divisions in key markets.
• Contributes to developing effective communications.

Audit Support

• Support internal and external audits by gathering documentation, completing data requests, and coordinating vendor responses.
• Maintain records, policies, and procedures to support audit readiness.

Finance, Billing & Budget Tracking

• Support the development of pricing and internal charges of self-insured benefits programs.
• Review, reconcile, and process benefit vendor invoices to ensure accuracy and timely payment.
• Maintain detailed budget tracking tools and support Finance with accruals, variance explanations, and forecasting.
• Partner with vendors to resolve billing discrepancies.

Additional Responsibilities

• Collaborate with HRIS, Payroll, and vendors on file feeds, data integrity, and issue resolution.
• Coordinate participation in benefits surveys and benchmarking studies.

Supervisory Responsibilities

This position may provide work direction or have direct supervisory responsibility down the line.

QUALIFICATIONS:

• A bachelor’s degree is required
• 5 years’ experience in health and welfare, leave of absence, disability, medical plans, or benefits
• Experience working in a large employer organization with business units

Preferred Qualifications:

• Certification in Certified Employee Benefit Specialist (CEBS)
• Experience working in a decentralized environment

Compensation Information:

The compensation package for the role offers a competitive base salary ranging from $115k- $135k annually. This position is eligible to participate in the annual incentive plan.

ITW considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, geographic location, key skills, as well as market and business considerations.

In addition to a competitive salary, ITW employees in the U.S. are eligible for a comprehensive benefits package. This package includes medical, dental, vision, disability and life insurance programs. We also provide a 401k plan with both a company match and additional employer contribution, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Commuter benefits, Adoption Assistance, and Educational Assistance; Parental Leave, vacation, sick time, and 11 Paid Holidays.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.