Senior Technical Support Engineer, Application Performance

Confirmed live in the last 24 hours

Cloudflare

Hybrid

Posted February 13, 2026

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Hybrid - Austin, TX

Schedule: This is a full-time, Monday–Friday role requiring a firm start time of 7:00 AM Central Time to align with our global operations. This role requires you to be able to come into our Austin office twice a week.

About the Department

The Customer Support Team is dedicated to resolving complex issues and providing technical assistance across various channels, including phone, email, chat, and social media. Our team passionately advocates for all customers, from individual Wordpress bloggers to Fortune 500 customers handling millions of clients daily. By actively listening to real-world pain points and use cases, we serve as the vital link between our customers and the rest of Cloudflare and play a key role in building a better Internet every day!

What You’ll do

As a Senior Technical Support Engineer at Cloudflare, you will be responsible for working with your peer Support engineers and cross-functional teams to tackle the toughest issues for our highest-profile customers. You’ll gain hands-on experience with our products, learn the inner workings of Cloudflare’s offerings, and continue to extend and deepen your understanding of foundational internet technologies. This role also provides opportunities to develop valuable technical and professional skills as well as job shadowing experiences to explore different roles within the company.

Responsibilities

Own the toughest technical challenges and escalations within the scope of the Customer Support while maintaining high standards of individual and team performance
Maintain clear, timely, and productive communications with customers via our ticketing system and phone support channels
Become a go-to resource for technical and process knowledge inside and outside the Support organization
Proactively identify and execute on opportunities for team growth and improvement
Assist with training and mentoring other team members
Help create and update technical documentation and runbooks
Provide feedback on our product and potential improvements based on customer interactions
Support the team in testing new releases and reporting bugs
Perform other duties/projects as assigned

Required Skills and Experience

5-7 years of experience working in a technical Customer Support role supporting large enterprise and SMB clients
Excellent written and verbal communication skills
Self-driven and comfortable learning new technologies and systems on an ongoing basis
Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols
Strong understanding of HTTP reverse proxying, caching, and load ba