Programs and Business Operations Lead, Services
Confirmed live in the last 24 hours
Airbnb
Compensation
$164,000 - $204,000/year
Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, expanding beyond the core aspects of our product, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.
The Difference You Will Make:
As a Programs and Business Operations Lead, you will play a pivotal role in driving the growth of the Airbnb's Services business. You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality services for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role.
A Typical Day:
- Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Services business across various regions and experience categories. Navigate and address regional and category-specific challenges and opportunities, and work to prioritize across many different lenses.
- Cross-functional Alignment: Collaborate with cross-functional teams, including product management, finance, marketing, sales operations, and supply, to achieve shared objectives that deliver meaningful business results.
- Building a Global Community-powered growth engine: Lead cross-border projects to accelerate the growth of our Host recommendations and Affiliate programs, building programs that leverage our Host communities to increase both supply and demand for the Services business.
- Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our Services business, and build efficiency into our systems.
- Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Provide valuable guidance and support to help Experience Hosts thrive within the Airbnb marketplace.
- Innovation & Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion.
- Creativity: Be able to think outside the box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale.
Your Expertise:
- Experience: 10+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Marketplace expe