Senior Support Operations Program Manager - Prague, Czechia

Confirmed live in the last 24 hours

Outreach

Prague

Hybrid

Posted January 21, 2026

Job Description

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

The Role:

We’re looking for a strategic, forward thinking and technically savvy Senior Support Operations Program Manager to lead the development of custom tooling solutions that elevate the efficiency, quality, and overall experience of our customer support organization. This is a high-impact role where you’ll blend analytics, product thinking, and operational insight to build scalable solutions that drive quality, productivity, and confidence across our support organization enabling our teams to deliver exceptional, personalized customer experiences at scale.

You’ll be empowered to identify pain points, design smart solutions, and collaborate cross-functionally to bring them to life. Whether it’s streamlining workflows, improving data visibility, or integrating AI-driven enhancements, your work will directly impact how our support teams operate and how our customers experience service.

By building smarter tools and systems, you’ll help our teams deliver faster, better, and more human support at scale.

If you love solving complex problems with data, empathy, and innovation, and want to build tools that make a real difference - this is the role for you.

Location

While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on regular basis, attend in-person meetings and company events.

This is a full-time, permanent role, not eligible for contractors and for work from other countries.

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