Customer Service Specialist

Confirmed live in the last 24 hours

Coupang

Tokyo, Japan

On-site

Posted March 31, 2026

Job Description

Company Introduction

Our corporate mission is to deliver a ‘wow experience’ to customers. Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use the food delivery service.

Rocket Now is deeply committed to pioneering the future of Japan’s delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Rocket Now provides employees with opportunities to continuously lead innovation and to take initiative without hesitation based on agility and boldness to deliver results. If you are passionate about delivering exceptional service to customers and pioneering new markets, join Rocket Now today.

What You Will Do

Review escalated inquiries and issues from the call center, and coordinate with relevant departments to resolve them quickly.
Analyze recurring inquiries to identify root causes, and improve manuals, guides, and processes to prevent recurrence.
Monitor call recordings and response logs to identify inaccurate or inappropriate responses and provide feedback.
Revise and supplement response standards that cause quality issues, such as incorrect information or missing guidance.
Immediately share urgent incidents or operational issues and follow up until resolution.
Detect inconveniences or potential issues occurring on-site early, and share them with relevant departments to maintain a proactive and responsive support system.

Basic Qualifications