Associate Manager, DashMart - Product Operations

About the Team

Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMarts are our first-party offering designed to provide on-demand deliveries through a new type of convenience. Inside DashMarts we sell household essentials, groceries, brand-name favorites, local favorites and so much more! We have sites all over the country and are growing our geographic footprint, services we offer and scaling our existing sites today! 

About the Role

We’re looking to hire a few Associate Managers within our Product Operations function to focus on improving end to end processes, costs and efficiencies associated with our DashMarts.  These roles will sit within our Dashmart Strategy & Operations team responsible for ideating and implementing tools, technology, equipment and operating processes that power our DashMarts. We operate in a hybrid model - you will spend some time in your home office, in person via offsites and on-site in DashMarts as well.  

This role combines operational rigor with strategic thinking. In this role, you will: 

• Analyze operations data, identify process waste and execute operational improvements that materially move quality and fulfillment outcomes
• Build, incubate and deploy the next “big bets” to improve order accuracy and efficiency
• Drive cross-functional alignment and accountability across operations, engineering, and product management to develop and implement both technical and non-technical process solutions
• Understand the operation holistically, establishing ground truths through physical observations, interviews and deep dives

We’re looking for someone who thrives in ambiguity, moves quickly from insight to action, and brings a strong ownership mentality. You should be comfortable going deep in the data, setting a clear vision for performance, and mobilizing teams to deliver results. This is a highly visible role with outsized impact on customer experience, operational efficiency, and business performance.

You’re excited about this opportunity because you will…

• Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
• Test & implement. You will identify operational gaps, identify product features and test/scale those product builds in partnership with product & engineering.
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
• Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Strategize. You will own and deliver on improving key selection metrics. You’ll create and execute quarterly and annual strategic plans aligned with product capabilities to elevate order quality.
• Lead and collaborate. You’ll work with a cross-functional team, including local operations, engineering, and product

We’re excited about you because…

• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is