Senior Product Manager- AI

Confirmed live in the last 24 hours

ConnectWise

United States- Remote

Remote

Posted April 8, 2026

Job Description

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Senior Product Manager is responsible for the planning and execution of ConnectWise platforms, from gathering requirements, designing technical and functional specifications, managing the product backlog, and coordinating development efforts through to implementation and subsequent support. This role works in partnership with cross-functional teams to coordinate and enhance development efforts, aid partners in product navigation, and find effective solutions.

Essential Duties and Responsibilities:

Establishes operational plans for the Product Management team
Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results
Provides support to the Product Management team, with a high attention to detail
May require communication with ConnectWise leadership
May coach, review, and/or delegate work to other team members
Defines and drives the business plan, strategy, and positioning of the products to align to corporate growth strategy
Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and to lay out the value of your solution in a well-structured, data-informed, written narrative
Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities
Interacts with customers and prospects to define market requirements and communicates the needs to the development team
Monitors product performance to evaluate adoption rates, user experience, and production issues
Prioritizes the product backlog in conjunction with overall business and partner needs
Represents ConnectWise in all partner engagements, events, conferences, and other venues

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to manage large, complex projects and processes independently with limited supervision
Recognized expert in applicable work area
Ability to situationally adapt and understand new technology/processes as per business and partner requirements
Strong communication and presentation skills, verbal and written, with the ability to effectively communicate with technical and non-technical audiences
Ability to work in rapid pace environment, while maintaining high quality work
Demonstrated commitment to partner and team-oriented management
Strong knowledge of software development, database, server/client, and similar technic

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