Applications Specialist, Applications Lab (Germantown, Maryland)

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About the opportunity

This position supports the Commercial Operations team in North America to promote and sell QIAGEN instruments and chemistries within an applications lab called the QIAexperience Center. Responsibilities include performing wet lab “proof of principle” projects, product demonstrations, support customer events, troubleshooting, recommending QIAGEN solutions to meet customer needs, development of application notes/posters, and conduct internal & external product trainings.      

Your profile

• Bachelor’s degree in biological sciences or equivalent. PhD or Master’s degree in molecular biology or a related field highly desirable
• 5+ years of BSL 2 lab experience focusing on cellular, molecular, and genetic research techniques in an academic, R&D, or industrial setting, prior lab management experience preferred
• Responsible for the overall functioning of the lab: enforce safety rules, ordering general lab supplies, maintain the fridges/freezers and other lab equipment
• Comprehensive technical knowledge and understanding of molecular biology, including DNA/RNA purification, PCR, and sequencing
• Deep knowledge of wet lab molecular biology and genomics workflows is a must
• Prior experience developing novel DNA/RNA extraction methods/protocols, hands-on NGS experience, prior hands-on dPCR experience preferred
• Excellent communication skills and commitment to customer satisfaction, prior project management experience is highly desirable
• Technical training experience and robotic programming experience highly desirable
• Experience with CRM systems – prior experience w/ Salesforce highly desirable

Personal requirements

• A customer-facing personality, including the ability to build positive relationships and engage in scientific discussions with customers
• A strong desire to help customers, with the ability to understand their experimental needs, and find creative solutions for their scientific goals
• Ability to think critically to troubleshoot and resolve customers’ technical problems by phone, email, webinar, and in-person
• Ability to work in a fast-paced, deadline-driven environment Proactive and self‑directed problem‑solver that demonstrates a positive “can do” attitude
• Highly organized and skilled at pulling key facts out of large, complex information sets
• Team player, with the ability to collaborate and coordinate across functions,  including with R&D, Product Management, Operations, Customer Care, and Marketing
• Ability to prioritize conflicting customer requests based on urgency and business need
• Fluent in English, both oral and written - ability to speak conversational French preferred
• Ability to travel overnight (mostly domestic) up to 15%, candidate must live within a 45 min drive of Germantown, MD