Manager, Project Manager Enterprise Salesforce

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are seeking a highly motivated and detail-oriented Salesforce Project Manager & Technical Support to lead and support initiatives within our Enterprise Salesforce ecosystem. This hybrid role requires a unique blend of project management expertise and hands-on technical knowledge of Salesforce to ensure successful delivery of projects and ongoing platform support.

Key Responsibilities:

• Project Management: Lead end-to-end Salesforce-related projects, including planning, execution, monitoring, and delivery. Define project scope, manage timelines, and coordinate cross-functional teams to ensure alignment with business objectives.

• Salesforce Technical Support: Serve as the primary point of contact for Salesforce support, troubleshooting issues, implementing solutions, and supporting configuration, testing, and deployment of enhancements and integrations.

• Stakeholder Collaboration: Work closely with developers, administrators, and business stakeholders to ensure platform stability, performance, and alignment with user needs.

• Process Improvement: Identify and implement opportunities for process optimization and automation within the Salesforce environment.

• Compliance & Governance: Ensure adherence to data governance, security policies, and regulatory requirements. Respond to compliance-related requests and audits with accurate documentation and timely follow-up.

• Vendor & Financial Management: Manage vendor relationships and oversee annual payment processes, ensuring timely execution in accordance with contracts and budget guidelines.

• Documentation & Reporting: Maintain comprehensive project documentation, including deliverables, deadlines, status reports, and stakeholder communications.

Required Qualifications:

• 5+ years of experience in Salesforce administration and operations, preferably within operations or Plan Sponsor Services.

• Strong understanding of Salesforce architecture, configuration, and administration.

• Proven experience managing projects through the full lifecycle.

• Proficiency in creating reports, dashboards, and workflows.

• Strong analytical, problem-solving, and troubleshooting skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Salesforce certifications.

• Ability to translate business needs into technical requirements.

• Experience leading Salesforce-related projects or teams.

• Familiarity with Salesforce Lightning and related platforms.

• Strength in problem-solving, collaboration, and decision-making.

• Growth mindset with a focus on continuous improvement.

• Strong execution and delivery skills.

We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week.

Aetna Service Operations office/hub locations will be discussed with the selected candidate.

Education:

• Bachelor’s degree preferred, or equivalent professional training/experience.

• High School Diploma or General Equivalency Diploma (GED).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/10/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.