RPAC Support Team Leader - Retail Customer Care

Confirmed live in the last 24 hours

Apple

Singapore

On-site

Posted March 12, 2026

Job Description

Summary

At Apple, we believe in creating experiences that delight our customers at every touchpoint. We’re looking for a dynamic people leader with strong work ethics and exceptional leadership skills to inspire and lead a specialized team of order management specialists dedicated to providing world-class support for our Apple Store Online customers.

Description

You will lead and oversee a team of Specialists, driving operational excellence in order management workflows and ensuring seamless, high-performing business operations. As a team leader, you will develop talent within individual Specialists through intentional coaching, continuous feedback, and meaningful development conversations, fostering a culture of accountability, growth, and performance. This position plays a critical role in upholding our commitment to delivering an exceptional Apple experience by ensuring timely resolution of order-related issues, mitigating unnecessary contacts, and contributing to initiatives that drive business improvements. Beyond daily operations, you will champion team well-being, foster a high-performance culture, and leverage data-driven insights to identify systemic opportunities and implement impactful process improvements that elevate our overall service delivery.

Minimum Qualifications

3+ years of leadership experience in an e-Commerce or order management environment Ability to remain composed and effective in a fast-paced, fast-changing environment Demonstrated ability to foster a positive, supportive, and high-performing team culture, with strong emphasis on team well-being and engagement Strong analytical skills and problem-solving ability Outstanding communication and interpersonal skills Demonstrated ability in navigating through ambiguity to guide and provide clear direction to specialists Keen attention to detail with the ability to think creatively and outside the box Proven track record in translating data insights into impactful process improvements Flexibility to work non-standard business hours, including evenings, weekends, and public holidays, in support of business needs