Manager, Business Operations

Role Overview:

We are seeking an experienced Manager – Business Operations to oversee end-to-end operational processes across order management, reporting, and logistics coordination. This role is critical in ensuring operational efficiency, accuracy, and scalability while working closely with cross-functional teams across Sales, Finance, Logistics, and Customer Success. 

Key Responsibilities:

Order Lifecycle Management

• Manage the full lifecycle of customer orders, ensuring timely and accurate execution

• Maintain high data integrity across Salesforce and ERP systems

3PL & Logistics Coordination

• Manage relationships with third-party logistics (3PL) partners

• Ensure efficient warehousing, shipping, and delivery operations

Process Optimisation

• Identify process gaps and implement improvements

• Drive automation initiatives and best practices

Cross-Functional Collaboration

• Partner with Sales, Finance, Logistics, and Customer Success teams

• Act as an escalation point for operational issues

Skills and Experience

 • Minimum 10 years’ experience in business operations, order management, logistics, or quote-to-cash functions

• Proficiency in Salesforce, ERP systems (e.g. NetSuite), and MIS reporting tools

• Proven knowledge of quote-to-cash processes (CPQ, billing, revenue flow)

• Strong understanding of end-to-end order lifecycle management

• Strong experience in 3PL operations and vendor management

 • Demonstrated ability in vendor negotiation and performance management

• Track record of process improvement and automation initiatives

• Strong stakeholder management and ability to collaborate across functions

• Excellent problem-solving skills in real operational environments

How We Will Assess You

We will be particularly evaluating:

• Depth of understanding of Salesforce, order-to-cash processes and operational workflows

• Strength in data-driven decision making and MIS reporting

• Demonstrated experience of driving efficiency and automation

• Quality and ownership of real-life examples shared

• Ability to quantify business impact and communicate clearly

• Effectiveness in cross-functional collaboration and stakeholder management

• Customer handling experience (added advantage)

Preferred Qualifications

• Experience in international operations and multi-country logistics

• Strong problem-solving and negotiation skills

• Bachelor’s degree in Business, Operations, Supply Chain, or a related discipline

What We Offer 

• Opportunity to join a high-growth global technology company

• Exposure to international markets and cross-functional teams

• A dynamic environment with scope to shape and improve operational processes

*We have a hybrid working philosophy, minimum 3 days in office