QA Engineer II

Location: India - Remote

Work Timings: 1.30 PM IST to 10.30 PM IST

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. 

Position Overview

Are you a passionate QA professional who enjoys ensuring product quality across both user-facing experiences and backend systems? We are looking for a QA Engineer II to play a key role in delivering high-quality releases through strong manual testing practices, thoughtful risk-based testing, and close cross-functional collaboration.

In this role, you will work across web and mobile platforms, validating both UI and Backend functionality through comprehensive test planning, structured exploratory testing, API validation, and workflow/data integrity checks. You will partner closely with Product and Engineering teams to improve requirement clarity, strengthen testability early in the development lifecycle, and help drive release confidence.

This role will primarily support teams working in the EU and US time zones, and the expected working hours are approximately 1:30 PM to 10:30 PM IST.

This is a great opportunity for someone detail-oriented, proactive, and excited to contribute not only to day-to-day test execution, but also to the continuous improvement of QA processes and the broader quality culture.

Key Responsibilities:

• Design and execute comprehensive test plans and test cases for both UI and Backend components.
• Perform UI testing across web and mobile platforms, including functional, regression, smoke, and exploratory testing.
• Conduct Backend testing, including API validation, microservices testing, workflow verification, and data integrity checks.
• Lead structured exploratory testing sessions to uncover edge cases, usability concerns, and high-risk defects.
• Review user stories and acceptance criteria to ensure clarity, completeness, and testability before development begins.
• Apply risk-based testing principles to prioritise critical functionality, high-risk edge cases, complex integrations, and areas with a higher impact of failure.
• Collaborate closely with Product and Engineering teams to identify requirement gaps early and improve overall product quality.
• Identify, document, and track defects with clear reproduction steps, expected/actual behaviour, and supporting evidence.
• Partner with developers and stakeholders to support timely defect triage and resolution.
• Participate actively in test planning, estimation, and test coverage discussions to support release readiness.
• Maintain clear documentation of test progress, results, and coverage metrics.
• Take ownership of quality for assigned product areas and contribute to release readiness and go/no-go recommendations.
• Contribute to improving QA processes, standards, and best practices across the team.
• Support efforts to increase automated test coverage across UI and Backend areas in collaboration with automation-focused team members.
• Stay up to date with QA tools, testing trends, and industry best practices.

Your qualifications are: 

• Strong understanding of QA methodologies, test strategy, test coverage principles, and risk-based testing.
• Proven ability to review user stories and acceptance criteria, identify ambiguities/gaps, and improve testability early in the development lifecycle.
• Ability to write clear, high-quality test plans, test cases, and exploratory test charters, and to document defects with reproducible steps, expected vs. actual behavior, and supporting evidence.
• Excellent written and verbal communication skills, with the ability to collaborate effec