FinOps Analyst (Italian) - Accounts Payable, Retail FinCoM

The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement.

Working Conditions:
- Normal Office Environment.
- Report daily to the Pasay office.
- This role will primarily be reporting on a mid-shift and may also be requested to be on shifting schedule from time to time.
- Work during Holidays as may be required by the Company.
- May be asked to render overtime on critical and peak times as may be required by the Business.


Key job responsibilities
Responsibilities include, but are not limited to:
- Resolve complex vendor inquiries within defined timelines, ensuring accurate and thorough outcomes.
- Meet or exceed all applicable process metrics consistently.
- Identify and address root causes of recurring issues to prevent reoccurrence.
- Manage vendor communications through inbound email and outbound calls.
- Respond accurately and promptly to inquiries from internal stakeholders and external vendors, maintaining strong working relationships.
- Drive proactive coordination with vendors and internal teams to resolve queries and issues efficiently.
- Investigate and resolve vendor disputes, addressing underlying pain points with actionable solutions.
- Deliver prompt, detailed, and customer-focused service to vendors at all times.
- Escalate issues appropriately to direct managers and/or senior leadership when required.
- Handle inquiries across multiple languages as assigned, maintaining primary communication in the designated language.
- Support additional projects and duties as assigned.

Basic Qualifications

- Holds a minimum 2-year graduate certificate or equivalent academic qualification.
- Proficient in Italian; For non-native speakers, must present relevant language certification or demonstrate equivalent day-to-day professional experience in the required language.
- Native English speakers are required to complete an English assessment as part of the interview process.
- Proficient in Microsoft Excel (pivot tables, VLOOKUP, macros) and Microsoft Word.
- Demonstrates strong verbal and written communication skills with a customer service focus.
- Amenable to handling inbound and outbound calls and working overtime or shifting schedules as required.
- Able to prioritize tasks, manage multiple responsibilities simultaneously, and work with minimal supervision.
- Works effectively under pressure and meets tight deadlines consistently.
- Exhibits strong interpersonal skills; collaborative, hardworking, adaptable, and detail-oriented.
- Open to working with diverse, multicultural teams across a global environment.

Preferred Qualifications

- Bachelor's or Master's degree in Finance, Accounting, or a related field preferred.
- Minimum of 2 years of experience in a Finance & Accounting analyst role or in a BPO environment supporting customer-facing operations.
- Prior experience in Accounts Payable is a strong advantage.
- Demonstrates ownership and accountability, taking initiative on projects from day one.
- Committed to continuous learning and professional self-development.
- Self-motivated and driven, with the ability to work independently and proactively.
- Fluency in one or more additional European languages is an advantage.

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