IT Support Team Leader

Confirmed live in the last 24 hours

Payoneer

Herzliya, Tel Aviv District, Israel

Remote

Posted April 20, 2026

Job Description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

If you thrive in a fast-paced environment, love helping people, and can lead a team while keeping things running smoothly — Payoneer wants you. We're looking for an experienced IT Support Team Leader to head our Corporate IT support operations, owning the end-user experience for ~1,500 employees across our global offices and remote sites.
You’ll be the bridge between hands-on technical support and IT strategy, ensuring SLAs are met, processes are sharp, and your team is empowered to deliver excellent service every day. This role reports directly to the Regional IT Manager.

What you'll do:

LeaderShip & Operations:
- Lead and mentor a team of IT support engineers, setting clear priorities and performance expectations
- Own and drive the day-to-day IT support operation for ~1,500 users across HQ, remote offices, and distributed sites
- Manage escalations, serve as the team's primary point of contact for complex issues, and ensure timely resolution
- Build, maintain, and enforce IT support processes, procedures, and runbooks
- Track and report on KPIs: ticket volumes, SLA adherence, CSAT, and resolution times
- Identify automation and efficiency opportunities to continuously improve service quality
Technical Responsibilities:
- Oversee troubleshooting of hardware, software, and network issues across all user-facing systems
- Manage corporate endpoint fleet — deployment, configuration, patching, and lifecycle using MDM solutions (Intune, Jamf, or equivalent)
- Maintain and improve corporate cloud environment: Microsoft 365, Azure AD / Entra ID, Exchange Online, SharePoint
- Support and manage corporate collaboration platforms (video conferencing, telephony/UC systems, AV setups)
- Work closely with the Cyber Security team to enforce policies, respond to incidents, and implement controls
- Maintain full visibility of IT inventory — hardware, software licenses, and assets
- Support remote and branch sites — including network fundamentals (LAN, Wi-Fi, VPN) and remote management tools
Strategy & Improvement:
- Participate in IT roadmap planning and contribute ideas that improve the employee technology experience
- Evaluate and onboard new tools and technologies that improve support efficiency or employee productivity
- Develop and maintain onboarding/offboarding workflows to ensure a consistent and secure experience

Who you are:

4+ years of experience in corporate IT support, with at least 2–4 years in a team lead or senior role
Proven track record of supporting large user bases (1,000+ users) in a multi-site or global environment
Strong service orientation — you measure success by the quality of the experience you deliver
Experience managing or mentoring IT support staff, including workload planning and performance feedback
Proven experience managing both on-site and remote employees, maintaining team cohesion, accountability, and engagement across distributed locations
Solid hands-on knowledge of Microsoft ecosystem: Windows OS, Active Directory, Microsoft 365, Entra ID.
Experience with MDM platforms such as Intune, Jamf, SCCM, or similar
Good understanding of network fundamentals: LAN, Wi-Fi,

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