German Speaking Billing Support Specialist
Confirmed live in the last 24 hours
OpenTable
Job Description
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About this role:
OpenTable Billing is seeking a detail-oriented and customer-focused Billing Support Specialist to join our Customer Support team. This role is a critical link in our revenue cycle, ensuring billing accuracy, resolving complex inquiries, and managing collections. The ideal candidate combines strong financial acumen with exceptional service skills, thriving in a fast-paced environment where they can proactively reduce churn and improve the restaurant partner experience.
This is a hybrid role; working from our London office three times a week but due to the nature of the role. Regular business travel is not expected.
Please note: working hours are usually Monday - Friday, 10:00 - 19:00.
In this role, you will:
Billing Support & Customer Assistance (Inbound/Outbound)
- Manage a high volume of inbound billing inquiries via phone and email, providing "Hospitality-Grade" service.
- Conduct proactive restaurant outreach to discuss upcoming billing cycles and address potential financial concerns before they escalate.
- Assist partners in navigating invoices, charges, credits, and payment terms with total clarity.
- De-escalation: Act as the first point of contact for billing disputes, using professional empathy to resolve concerns while reinforcing trust in the partnership.
Collections & Account Management
- Execute collections outreach strategies for past-due accounts, prioritizing relationship retention alongside financial recovery.
- Negotiate creative payment arrangements when appropriate to support restaurant longevity.
- Take full "Case Ownership" from initial inquiry through to final resolution, ensuring no partner is left in limbo.
Financial Processing & Data Integrity
- Sensitive Data Handling: Process ACH and credit card payments securely, adhering to strict PCI compliance and data privacy standards.
- Data Accuracy: Perform customer information reconciliation across multiple databases (e.g., Salesforce, NetSuite) to maintain a "Single Source of Truth."
- Execute account adjustments, reconciliations, and precise financial record-keeping to ensure audit-ready documentation.
Problem Solving & Forward Thinking
- Root Cause Analysis: Identify patterns in billing errors and recommend process improvements to prevent future discrepancies.
- Churn Prevention: Use "forward-thinking" skills to identify at-risk accounts during billing interactions and provide proactive solutions to improve satisfaction.
About you:
Technical Skills & Experience
- Experience: Significant experience in billing, collections, or financial customer support.
- Multi-tasking: Proven ability to manage a complex queue of cases while maintaining high attention to detail.
- Systems: Proficiency in CRM/ERP software (NetSuite or Salesforce experience is a major plus).
- Security: High level of comfort handling sensitive financial data with integrity.<
