People and Culture Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.

Join Our Team

People & Culture Manager

About the role:

As a People & Culture Manager, you will play a key role in supporting the People & Culture function within a luxury hospitality environment. This highly visible position is integral to shaping the employee experience and serves as the first point of contact for applicants and internal guests. You will set the tone for the department by demonstrating professionalism, integrity, confidentiality, and enthusiasm in everything you do.

This role supports the core foundations of People & Culture, including employee relations, recruitment and selection, onboarding and orientation, training, engagement initiatives, compliance, payroll coordination, and benefits administration. You will work closely with leadership and department heads to ensure People & Culture practices align with company values and service excellence standards.

What You Will Do:

Human Resources Administration & Compliance

• Administer People & Culture policies and procedures in alignment with hotel and corporate standards

• Ensure People & Culture practices comply with local labor laws and regulations

• Maintain accurate employee records and HR systems (Workday, ADP, Microsoft Office)

• Complete required reports for corporate and regulatory bodies

• Handle employment verifications, employee files, and confidential documentation

Talent Acquisition & Workforce Planning

• Collaborate with department heads to support workforce planning and effective utilization of manpower

• Assist with recruitment, interviewing, candidate selection, and hiring recommendations

• Identify internal and external talent through cross-training, upskilling, inter-hotel transfers, and external recruitment

• Support onboarding and orientation programs to ensure a seamless employee experience

Employee Relations & Engagement

• Foster positive employee relations to enhance morale and productivity

• Support basic grievances, disciplinary processes, and employee inquiries

• Maintain effective communication channels between employees and management

• Organize employee engagement initiatives such as Town Halls, Family Day, recognition programs, and recreational events

• Support employee welfare and benefits administration

Training & Development

• Coordinate training programs and development initiatives

• Support managers with performance management and progressive disciplinary processes

• Assist with career development initiatives to enhance employee skills and productivity

Payroll & Benefits Administration

• Support accurate and timely monthly payroll closing

• Assist with benefits administration and employee recognition programs

Facilities & Employee Services

• Support oversight of heart-of-house facilities to ensure a safe, clean, and comfortable environment

• Assist with monitoring employee cafeteria standards and cleanliness

Budgeting & Reporting

• Support the Director of People & Culture with annual budgeting exercises

• Prepare HR-related reports and maintain compliance documentation

Others

• Handle incoming calls and general employee and applicant inquiries

• Assist with People & Culture events and initiatives

• Carry out ad-hoc assignments, special projects, and additional duties as assigned by management.

What You Will Bring:

• Degree in Human Resources, Business Administration, or a related field (preferred) or 3–5 years of experience in People & Culture/Human Resources, preferably within hospitality or a service-driven environment

• Strong understanding of HR policies, labor laws, and compliance

• Excellent communication and interpersonal skills with a people-first mindset

• Ability to manage sensitive information with discretion and integrity
• Strong organizational and multitasking skills

• Proficiency in HR systems and Microsoft Office

• Ability to thrive in a fast-paced environment and demonstrate initiative, creativity, and sound judgment

Key Competencies:

Consistently demonstrates the following employee behaviors to:

• “Start with The Heart” by being caring, compassionate, present, and respectful

• “Elevate Your Craft” by continuously learning, delivering with passion, and being a proactive problem solver

• “Be You” by being authentic, honest, reliable, and a committed team player

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Employee discounts for stays at Four Seasons Hotels and Resorts worldwide

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals