Specialist, Risk Ops- Payment Risk (Deep Dive/ Model Labelling)

Confirmed live in the last 24 hours

OKX

Budapest, Budapest, Hungary

Hybrid

Posted March 10, 2026

Job Description

About the Team:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity:

The successful candidate will have fraud & risk experience in a global environment, with a proven track record of managing payment risk. You’ll be responsible for executing risk operations in our Budapest office, including supporting fraud prevention, detection and investigation processes, and performing the work in line with the applicable policies, and procedures/guidelines.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.

What You’ll Be Doing:

Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.
Ensure confidentiality of all information collected during investigation.
Review customer transactions to identify fraudulent activities such as account takeover, friendly fraud, identity theft and similar acts/risks.
Contact customers via phone and/or app and/or email to validate the transactions activities and account information.
Resolve customer issues within the scope of existing service level agreements.
Investigate chargebacks / fraud claims / internally escalated cases and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk, and prepare high quality