Customer Support Specialist, Dutch (Weekend Shift)

Confirmed live in the last 24 hours

Klaviyo

Dublin, IE

Hybrid

Posted March 23, 2026

Job Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Dublin, Ireland (Hybrid: 3 days p/week in office)

The role:

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and our growing PE team is based in our Dublin office, which has quickly become a thriving hub for our EMEA operations. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for Dutch-fluent Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo.

You must be able to work weekends, available shifts include: Tuesday to Saturday or Sunday to Thursday.

Working hours will either be 7am - 3pm or 9am - 5pm

How you will make a difference:

Develop an in-depth knowledge of the Klaviyo platform
Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
Diagnose software issues and resolve escalated customer complaints engage using established processes
Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
Communicate thoughtfully and effectively with all Klaviyo customers
Document troubleshooting and problem resolution steps
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are:

We’re looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way.

Must-Haves

Fluent English & Dutch language skills (written and spoken)
Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)
1+ years experience working in a customer-facing role (ideally where you’ve successfully troubleshooted and resolved software/ SaaS issues)
You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
Proactive and positive: self-motivated, adaptable, and willing to go ab