Program Management Senior Analyst (RN)

Role Summary

The Program Management Senior Analyst (RN) is responsible for managing and supporting complex clinical and operational programs. This role serves as a strategic liaison between internal stakeholders and external partners, leveraging registered nursing expertise to ensure program effectiveness, quality outcomes, and continuous improvement in alignment with The Cigna Group’s objectives.

Key Responsibilities

• Serve as the primary point of contact for assigned clinical programs and external partners, including pharmaceutical manufacturers and HUB services.

• Manage end-to-end program performance, health, and outcomes using defined metrics and service-level indicators.

• Apply RN clinical expertise to support program design, education, issue resolution, and operational decision-making.

• Act as escalation lead for complex or sensitive issues, facilitating resolution through professional and effective communication.

• Research, analyze, and interpret data to identify trends, perform root-cause analysis, and drive process improvement initiatives.

• Prepare and deliver presentations, reports, and program updates, including leadership reviews and quarterly business reviews (QBRs).

• Collaborate across matrixed teams, serving as a change agent in a dynamic environment.

• Ensure compliance with organizational policies, quality standards, and confidentiality requirements.

Qualifications

• Active Registered Nurse (RN) license in state of residence. 

• Bachelor’s degree in Nursing preferred .

• 2+ years of experience in program management, clinical operations, specialty pharmacy, or healthcare program support.

• Experience working with pharmaceutical manufacturers, HUB services, or healthcare partners preferred.

• Demonstrated experience managing escalations and complex stakeholder interactions.

Core Competencies

• Strong analytical, critical thinking, and problem-solving skills.

• Exceptional written and verbal communication skills, with the ability to influence at all organizational levels.

• Proven ability to manage multiple priorities and projects simultaneously.

• High attention to detail, organization, and time management skills.

• Professional presence in both virtual and in-person settings.

Work Environment

This role operates in a virtual or hybrid environment and requires reliable internet connectivity and a secure workspace. Standard business hours apply, with flexibility to support program needs and stakeholder requirements.

 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 33 - 56 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.