EMEA Associate Customer Success Manager (CSM)

Confirmed live in the last 24 hours

DigiCert

Cape Town

On-site

Posted April 14, 2026

Job Description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.

This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

Customer Onboarding & Adoption

Support new customers during their onboarding journey
Join or lead onboarding kick-off calls to understand customer goals and expectations
Walk customers through platform features, navigation and key workflows
Help customers understand how to use the platform for their specific needs
Encourage early usage and engagement across customer users

Customer Education & Training