Executive Assistant, Network Solutions, Amazon Customer Service

The Amazon Customer Service Network Solutions organization is seeking an exceptional Executive Assistant to support the Vice President in a fast-paced, strategic environment. This role requires someone who is bright, self-motivated, and thrives under pressure while maintaining exceptional organizational standards. You will serve as a critical partner to the VP, enabling them to focus on driving customer service transformation and network optimization initiatives across Amazon's global operations.

As an Executive Assistant supporting the VP of Network Solutions, you will manage complex, high-stakes activities including executive calendar orchestration across multiple time zones, tracking strategic deliverables, coordinating domestic and international travel, managing expenses, and organizing team activities and events. You will also coordinate meeting agendas, support space planning initiatives, and lead ad hoc projects that advance organizational objectives.

Working in a highly ambiguous environment focused on AI transformation and network modernization, you will demonstrate initiative by anticipating needs before they're articulated, complete urgent tasks with grace under pressure, and proactively coordinate across the organization without needing the complete picture. You will develop deep knowledge of organizational structures, strategic priorities, and the VP's leadership style while building a strong internal network across Customer Service and partner organizations. Your superior attention to detail, exceptional organizational skills, and ability to juggle multiple critical priorities will be essential as you support a leader driving transformational initiatives.

Over time, you will build deep and trusting professional relationships with the VP and their leadership team, which will blossom into strong partnerships that provide opportunities for special projects from coordinating executive communications to supporting strategic organizational initiatives with increased responsibility and long-term career growth.


Key job responsibilities
Executive Support & Calendar Management
- Manage complex executive calendar with strategic prioritization across multiple time zones, balancing internal meetings, external stakeholder engagements, and leadership forums
- Coordinate high-stakes meetings with senior leaders, ensuring appropriate preparation, agenda management, and follow-up
- Anticipate scheduling conflicts and proactively resolve them while maintaining alignment with VP priorities
Travel & Logistics Coordination
- Coordinate complex domestic and international travel arrangements, including multi-city itineraries, visa requirements, and contingency planning
- Ensure seamless travel experiences with attention to preferences, time zone optimization, and business continuity
Strategic Deliverables & Project Management
- Track and help drive completion of key deliverables across the VP's portfolio
- Follow up on action items from leadership meetings and ensure timely closure
- Support ad hoc strategic projects with increased scope and visibility
Financial & Expense Management
- Manage expense report coordination and submission with accuracy and timeliness
- Track budget allocations for team activities and organizational events
Team Coordination & Engagement
- Organize, execute, and assist with team activities including all-hands meetings, leadership off-sites, and employee engagement events
- Coordinate meeting agendas, materials preparation, and logistics for team gatherings
- Support space planning initiatives, including office moves and reconfigurations as the organization evolves
Cross-Functional Partnership
- Work closely with the VP, their leadership team, and other Executive Assistants to provide seamless support across Customer Service Network Solutions
- Build strong relationships with partner organizations to facilitate cross-functional collaboration
- Serve as a trusted liaison between the VP and internal/external stakeholders
Operational Excellence
- Exercise sound judgment in a variety of situations, often with incomplete information
- Design and implement process improvements to maximize efficiency and scalability
- Demonstrate flexibility and maintain composure under pressure while managing competing priorities
- Have fun at work and help others do the same!


A day in the life
A typical day as an Executive Assistant supporting the VP of Network Solutions involves combining organizational excellence with hands-on problem-solving in calendar orchestration, stakeholder coordination, and operational execution. The role encompasses managing complex scheduling initiatives across global time zones, ensuring alignment with VP priorities and organizational objectives, and translating business needs into seamless administrative solutions.