Technical Business Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Business Analyst

About your role:

As a Technical Business Analyst (TBA) for our Payment Gateway, you will play a critical role in enabling and supporting the integration and lifecycle of Alternative Payment Methods (APMs) such as PayPal, Wero, iDEAL, Vipps and others. You will collaborate closely with Product, Engineering, DevOps, and QA teams within an Agile/Scrum environment to help shape and deliver new payment capabilities, ensuring high-quality functional requirements, documentation, and operational readiness.

Your responsibilities include driving requirement discovery, shaping epics and user stories, coordinating certification and integration flows with APM providers, and supporting the team with functional analysis throughout the delivery cycle. You will utilise modern tools such as Jira, Confluence, and AI-assisted requirement development to streamline documentation and improve requirement accuracy and completeness.

What you’ll do:

• Analyse and translate business needs into clear, actionable epics, user stories, acceptance criteria, and process flows for APM integrations.
• Collaborate closely with the Scrum Team to ensure consistent alignment across engineering, QA, DevOps, and product stakeholders.
• Lead functional discovery for new Alternative Payment Methods, including understanding provider specifications, API documentation, reconciliation files, and certification requirements.
• Maintain comprehensive product and process documentation in Confluence, ensuring clarity, versioning, and traceability.
• Support backlog refinement, story mapping, sprint planning, and delivery readiness activities.
• Use AI-assisted tools to improve requirement quality, generate documentation drafts, and accelerate analysis workflows.
• Perform functional analysis of payment flows, including authorisation, capture, refund, reconciliation, and settlement.
• Support test planning, UAT, and production verification with the Scrum Team.
• Assist with defect triage and functional investigations across integrated systems.
• Contribute to continuous improvement of our Payment Gateway documentation, including standard operating procedures and functional runbooks similar to those maintained across Fiserv teams

Experience you will need to have:

• BS/BA degree in Business, Computer Science, Information Systems, Engineering, or related field—or equivalent experience.
• Proven experience as a Technical Business Analyst, Systems Analyst, or similar role in a payments, fintech, or e-commerce environment.
• Strong understanding of Alternative Payment Methods (APMs) and API-driven integrations.
• Proficiency with Jira and Confluence in an Agile/Scrum context.
• Experience writing high-quality functional requirements, user stories, acceptance criteria, and process diagrams.
• Ability to analyse API requests/responses (REST/JSON) and interpret provider documentation.

Experience that would be great to have:

• You have worked before in an agile development environment and you are familiar with the PI Planning process and to are able to understand how to align the development to deliver effective towards a PI and Release
• You have experience in working with a multi locational matrix organisation where technology teams and delivery is done across multiple teams and locations

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.