Senior Applications Support Specialist

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

This role is primarily remote but will require time on client site in Irvine, Califorina for knowledge transfer and meetings. The ideal candidate is in driving distance to Irvine. Standard working hours are 9:00 a.m.– 6:00 p.m. Pacific Time. 

About the role and what you'll be doing: 

The Senior Application Support Specialist (L3) provides advanced, application support and serves as the escalation point for complex issues that cannot be resolved through existing knowledge bases. This role combines deep technical troubleshooting, scripting, and analytical skills to identify patterns, resolve previously undocumented issues, and continuously improve application support maturity.

The Senior Application Support ensures end-to-end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point, leads major incidents, performs deep diagnostics (especially for Java and .Net based systems), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Key Responsibilities:

• Perform all responsibilities of L1 and L2 Application Support Specialists.

• Act as the final escalation point for complex application incidents with no existing knowledge base.

• Diagnose and resolve application issues through advanced, hypothesis-driven troubleshooting.

• Develop and execute scripts to analyze application events, logs, and performance data.

• Identify patterns and correlations across incidents, application logs, and system events.

• Perform deep troubleshooting across application, database, and integration layers.

• Resolve issues involving Java and/or .NET applications, including application behavior and dependencies.

• Analyze and query databases using SQL to support troubleshooting and root cause identification.

• Perform comprehensive root cause analysis (RCA) for complex and recurring incidents.

• Create, enhance, a