Data Center Engineer

As a Data Center Technician II, you'll independently manage and prioritize host repair efforts for multiple datacenters, perform initial troubleshooting for ambiguous hardware and network issues, and own well-defined projects with guidance from senior engineers while helping us scale our Core/Edge Data Centers and hardware infrastructure at a time of incredible growth for our business.

You will:

• Manage and prioritize your ticket queue according to defined priorities, performing initial troubleshooting for server and network issues, and escalating clearly when problems fall outside standard procedures.
• Maintain the Core Data Center and hardware infrastructure to meet the large scale and real-time requirements of our Imagination Platform™ to ensure our community has an awesome experience anywhere in the world. This includes all aspects of the server, network infrastructure, power, and environmental life cycles.
• Collaborate across regions to track and mitigate systemic issues preventing hosts from returning to service.
• Identify and solve recurring operational problems through root cause analysis, and propose improvements to runbooks, SOPs, and MOPs to prevent re-occurrence.  
• Contribute data, feedback, and requirements to partners building automation, ensuring that automation reflects real-world operational workflows
• Coordinate with peers to establish and uphold best practices related to breakfix, install, decom and all other aspects of datacenter operations.
• Influence, and improve the development platform, infrastructure, standards (Runbooks, SOPs, MOPs), and methods to ensure the goal of scalability and high availability can be achieved.
• Leverage partnerships across teams to ensure prompt expansion and recovery of hardware capacity.
• Actively participate in continuous improvement and ongoing learning within the engineering team
• Assist in coordinating vendors and ensuring quality of outsourced projects
• Participate in the on-call rotation for our critical infrastructure.
• Travel: International and Domestic travel may be required 25%

You have:

• At minimum 3+ years of experience working in large-scale Data Center Infrastructure environments and experience planning, executing, and documenting repairs in the server and networking domains.
• Extensive experience installing, monitoring, and maintaining server and network equipment. This includes brand new server and network provisioning.
• In-depth knowledge of data center environments, servers, and network equipment.
• Proven experience executing on multiple tasks simultaneously.
• Proficiency with server out‑of‑band management tools to perform initial troubleshooting on servers, including when the operating system is not fully available.
• Proficiency with Linux/Unix or Windows command-line tools to collect logs, run diagnostics, and perform initial troubleshooting on servers and network devices
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