Senior Same Day Delivery Analyst

Role Specific Information

Job Description

About the Role

In this role, you will act as the primary lead for our third-party marketplace partnerships (Instacart, DoorDash, Uber, etc.). You will act as the bridge between our digital storefronts and our delivery partners to drive GMV growth, maximize channel presence, and ensure a seamless click-to-door experience. Your success is measured by channel sales growth, fulfillment reliability, and the continuous optimization of the partner ecosystem.

What You’ll Do

• Serve as the primary day-to-day owner of Kohl’s same-day delivery providers (Instacart, DoorDash, Uber, etc.), driving performance accountability, service quality, and continuous improvement

• Conduct regular business reviews to evaluate cost efficiency, operational KPIs, and growth opportunities; identify gaps and implement corrective action plan

• Evaluate and onboard new delivery partners, support contract negotiations, pilot new features, and lead market or category launches

• Partner with Marketing and Merchandising to design and analyze same-day delivery promotions and digital campaigns that drive acquisition, conversion, and repeat usage

• Monitor On-Time Delivery, order defect rates, cancellations, wait times, and customer satisfaction metrics; identify root causes and implement cross-functional solutions

• Collaborate with Store Operations to streamline picking, staging, and courier handoff processes to reduce friction and improve fulfillment speed

• Partner with Product and IT to strengthen inventory synchronization, real-time accuracy, and order routing logic to minimize cancellations and out-of-stocks

• Support system enhancements and workflow improvements that reduce manual intervention and improve fulfillment scalability

• Act as the internal advocate for same-day delivery, aligning Digital, Technology, CX, and Store Operations teams around shared service and growth goals

• Additional tasks may be assigned

What Skills You Have

Required

• 3+  years of experience in e-commerce, marketplaces, or business development

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to maintain prompt and regular attendance as set by the company 

• Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week

• Ability to comply with dress code requirements

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements 

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner

• Ability to comply with health and safety standards