Patient Enrollment Specialist

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.

The Patient Enrollment Specialist serves as a trusted advocate for patients considering in-home care services. This role plays a critical part in educating patients and caregivers, building trust, and guiding them toward saying “yes” to care that can improve their quality of life at home. The Patient Enrollment Specialist demonstrates strong communication skills, empathy, and a deep understanding of the value of home-based care.  As a Patient Enrollment Specialist, you will be the bridge between uncertainty and understanding, ensuring that patients are fully informed, supported, and ready to receive care in the setting that often helps them most: home.

We are seeking bilingual (English/Spanish) candidates based in New Jersey for a hybrid role that combines remote work with in-person engagement. This position requires travel into the field 2–3 days per week to support patient outreach and enrollment efforts.

As a Patient Enrollment Specialist, you will:

• Engage patients and caregivers telephonically and in person to explain the benefits of home-based care services—including clinical, emotional, and logistical advantages.
• Make up to 150 outbound calls daily to eligible patients.
• Engage with hard to reach patients in the field up to 2-3 days per week.
• Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment.
• Use motivational interviewing techniques and empathy-driven communication to support patients through their decision-making process.
• Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner.
• Guide patients through the enrollment process from start to finish—including eligibility verification, paperwork completion, and consent collection.
• Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care.
• Reconnect with undecided patients to reassess readiness and continue relationship-building until a decision is reached.
• Maintain accurate records of outreach efforts, patient concerns, and enrollment status in EMR systems.

You should get in touch if:

• You’re based in New Jersey and have a valid driver’s license with reliable transportation.
• You bring 1–3 years of experience in healthcare outreach, patient engagement, admissions, sales, or a similar patient-facing role.
• You’re fully bilingual in English and Spanish and can communicate clearly and confidently in both languages.
• You’re comfortable operating in a metrics-driven, goal-oriented environment and take ownership of hitting targets.
• You have experience in home health, hospice, managed care, or chronic condition programs (preferred).
• You can break down medical and logistical information into clear, patient-friendly language.
• You handle objections with confidence and lead empathetic, sensitive conversations with professionalism.
• You’re proficient with EMR systems; experience with Athena is a plus.
• You’re genuinely motivated to support vulnerable or underserved populations.

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Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand