Designer Lead, Product Design

Job Description

At FIS, our technology helps power the world’s economy. We are a global leader in financial services technology, delivering innovative solutions that help clients grow, protect, and optimize their businesses. Our people are at the heart of what we do, and we’re committed to building digital experiences that help employees do their best work.

NOTE:

1: This position is hybrid (3 days onsite) at our FIS Office location in Jacksonville (FL)

2: Current and future sponsorship are not available for this position.

About the Role:

The Designer Lead, Product Design is a design leader within the Digital Employee Experience (DEX) AI program, responsible for shaping and delivering AI‑powered employee experiences end to end. This role defines how employees interact with AI‑enabled tools, platforms, and workflows—ensuring experiences are human‑centered, accessible, and aligned to enterprise standards.

You will partner closely with Product, Business Systems Analysis, Engineering, Data, and HR to translate AI capabilities into clear, usable, and trusted experiences. You will also set design direction, drive consistency, and raise the quality bar across the DEX AI rollout.

What you will be doing:

AI Digital Employee Experience Design Leadership

• Lead the product design strategy for AI‑powered employee experiences, including copilots, conversational interfaces, intelligent workflows, and personalization.

• Own the end‑to‑end design process from discovery and concept development through delivery, measurement, and continuous improvement.

• Translate AI capabilities into intuitive experiences that improve employee productivity, confidence, and engagement.

• Design AI interactions that are transparent and trustworthy, aligned with responsible AI principles and enterprise guidelines.

Product & Experience Design

• Partner with product managers and business analysts to define experience vision, user journeys, and success outcomes for AI‑enabled employee products.

• Create and review user flows, wireframes, prototypes, interaction models, and high‑fidelity designs.

• Apply human‑centered design, service design, and design thinking to solve complex employee experience challenges.

• Maintain consistency across platforms by contributing to and evolving enterprise design systems and experience standards.

AI Enablement & Collaboration

• Partner with engineering and AI platform teams to ensure designs are feasible, scalable, and delivered to a high quality bar.

• Collaborate with data and AI teams to understand model behavior, outputs, and constraints, and reflect them clearly in the user experience.

• Support change management and communications partners to roll out new AI‑driven experiences with clear guidance and in‑product education.

Leadership & Influence

• Lead by influence within the DEX AI program—mentoring designers and strengthening design practices.

• Facilitate workshops, critiques, and co‑creation sessions with cross‑functional stakeholders.

• Advocate for accessibility, inclusion, and usability across all employee‑facing AI experiences.

What you will need:

Product Design Expertise

• Deep experience in product design, UX/UI design, or service design within complex digital environments.

• Demonstrated ability to lead design for large‑scale enterprise platforms or products.

• Strong portfolio demonstrating end‑to‑end design execution and outcomes.

AI & Digital Experience Skills

• Experience designing AI‑enabled or data‑driven experiences (e.g., conversational interfaces, personalization, automation, or decision support).

• Understanding of AI UX considerations including trust, transparency, and explainability.

• Ability to balance automation with human control, clarity, and appropriate guidance.

Collaboration & Communication

• Strong communication and storytelling skills; able to present design concepts to technical and non‑technical audiences.

• Experience partnering with product, engineering, and data teams in agile or product delivery models.

Added Bonus if you have:

• Experience designing employee‑facing platforms, HR technology, or internal digital tools.

• Familiarity with responsible AI, accessibility standards, and inclusive design practices.

• Experience contributing to or leading design systems in large organizations.

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

NOTE:

1: This position is hybrid (3 days onsite) at our FIS Office location in Jacksonville (FL)

2: Current and future sponsorship are not available for this position.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass