Client Success Manager

Confirmed live in the last 24 hours

CTS (Charter School Technical Services)

Compensation

$75,000 - $85,000/year

New York, NY

Hybrid

Posted April 17, 2026

Job Description

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com

JOB SUMMARY

As a Client Success Manager, you are the primary advocate and trusted advisor for a set of clients within CTS. Clients will often contact you to purchase new technology equipment, to escalate a service request, or to discuss a new technology initiative within their organization.

You will prepare Strategic Advisors to run Quarterly Strategic Planning Meetings where we analyze each client’s technical environment, their business goals as it relates to technology, and develop a long-term IT roadmap.

You’re responsible for keeping the pulse of your clients and bringing in the right resources from within CTS to get your clients the answers they need. Above all, you manage the relationship with each of your clients and are working to ensure their experience with CTS is an excellent one. Your daily purpose is to ensure clients feel cared for, and address client concerns when they arise, often coordinating other teams within CTS to execute on your vision of how this is best achieved for the client.

KEY RESPONSIBILITIES

Develop strong relationships with key client contacts and identify clients who may be at risk.
Monitor client health via monthly internal reviews to ensure all clients are happy, profitable, and carrying minimal technology risks.
Complete recurring technology assessments and quarterly strategic planning meetings with partnership of other CTS roles (Strategic Advisors and Solutions)
Complete recurring tactical check-in calls with clients to review their health and open issues.
Develop and present technical proposals, working with Strategic Advisors and Solutions when appropriate.
Advocate for clients by answering questions and ensuring issues are escalated properly across all departments in CTS. This includes ownership of the Potential At Risk Client (PARC) Process.
Complete recurring and one-off training events (such as Lunch & Learns) with clients on core technologies such as Microsoft 365, Google Workspace, and Smart Boards.
Own the overall opportunity pipeline, ensuring that we meet our NRR forecast each quarter. Understand the client challenges and look for opportunities to help solve problems within their current agreement.
Address client questions with regards to ongoing invoicing.
Occasionally manage Projects for clients based on available capacity and client requirements.
Work with client contacts to develop referrals for new business

QUALIFICATIONS

4+ Years of work experience in a Client Success Role or Technical Account Manager at an MSP, EdTech or Education/NFP adjacent services company. Alternatively, applicants with experience working at Charter Schools in positions such as Operations, Data, or other similar roles who are looking to move into an education and mission-based focus outsi

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