Fire Sprinkler Service Supervisor

Build your best future with the Johnson Controls team

What you will do

The Sprinkler Service Supervisor is responsible for the coordination, execution, safety, financial performance, and growth of the Sprinkler Service Department within an assigned territory. This role provides leadership to technicians and support staff while ensuring customer satisfaction, revenue growth, safety compliance, and high‑quality service delivery of water‑based fire protection systems.

How you will do it

Financial & Revenue Responsibility

• Manage the Sprinkler Department to an approved financial plan, including operating expenses, labor, inventory, capital, and accounts receivable/collections

• Own departmental P&L with responsibility for revenue growth, margin performance, and profitability

• Implement plans, programs, and processes to meet or exceed corporate goals and maximize market potential across all service segments

• Drive new service bookings and expansion of existing customer accounts

Customer Satisfaction & Service Delivery

• Maintain strong customer relationships from initial engagement through service execution and contract fulfillment

• Ensure service commitments and contractual obligations are consistently met

• Resolve customer concerns related to service quality, scheduling, billing, and collections in a timely manner

• Communicate effectively with customers, internal teams, and leadership to ensure satisfaction and retention

Leadership, Staffing & Employee Development

• Hire, train, organize, and develop technicians and support staff into a high‑performing, cohesive team

• Establish fair technician territories and workloads to optimize productivity and service response

• Set performance expectations, monitor results, and coach employees to meet or exceed objectives

• Identify training needs in technical skills, sales awareness, customer service, and product knowledge

• Participate in technician ride‑alongs to evaluate safety compliance, productivity, performance, and technical capability

• Maintain open communication across departments to foster teamwork, morale, and accountability

• Ensure all employees understand and comply with company policies and procedures

Safety & Compliance

• Enforce all Johnson Controls corporate safety programs and EH&S policies

• Ensure safety training is thorough, current, and documented for all employees

• Conduct workplace accident investigations and corrective actions as required

• Identify safety hazards and coordinate corrective measures with the corporate safety team

• Promote a culture of safety, accountability, and risk awareness

Technical & Operational Oversight (as needed)

• Support servicing and troubleshooting of wet, dry, pre‑action sprinkler systems, fire pumps, backflows, and related water‑based fire protection systems

• Review and interpret complex construction blueprints, diagrams, and specifications

• Oversee repair work and internal inspections to ensure quality and compliance

• Provide technical guidance to technicians when required

Administrative & Operational Expectations

• Proficiency with computers and mobile technology, including Word, Excel, Outlook, CRM systems, and iPhone applications

• Review and approve time reports, service documentation, and operational reports

• Communicate schedule changes, discrepancies, or coordination issues to dispatch and management

• Maintain safe, clean, and organized work areas

• Ensure proper use, storage, and security of tools, vehicles, and equipment

• Availability to work alternate shifts, weekends, and rotational on‑call coverage as required

• Perform additional duties as assigned by the Fire Service Manager

Physical & Work Environment Requirements

• Ability to lift and carry equipment weighing up to 60 pounds

• Ability to climb ladders, scaffolding, and operate lifts up to 40 feet or higher

• Required use of PPE including hard hat/bump cap, safety glasses, gloves, face mask, and safety‑toed boots

• Compliance with all job site safety and housekeeping standards

What we look for

Required

• Minimum 7 years experience with water‑based fire sprinkler systems (wet, dry, pre‑action, hydrants, backflows)

• Minimum 3 to 5 years supervisory or management experience with revenue and margin responsibility

• NICET Level II in Water‑Based Systems (or higher)

• Strong leadership, organizational, and team‑building skills

• Excellent verbal and written communication abilities

• Ability to multitask, prioritize, and meet deadlines in a fast‑paced environment

• Customer‑focused mindset with experience in high‑volume service environments

• Action‑oriented, accountable, punctual, and detail‑oriented

• Positive attitude and strong work ethic

Preferred

• Bachelor’s degree or equivalent professional experience

• Additional NICET certifications (Fire Alarm or Special Hazards)

• Experience managing large service territories or high‑revenue departments

HIRING SALARY RANGE: $76,000 to $105,000 (Salary to be determined by the education, experience, 
knowledge, skills, and abilities of the applicant, internal equity, and alignment with market 
data.) This role offers a competitive Bonus plan that will take into account individual, group, 
and corporate performance. This position includes a competitive benefits package. The 
posted salary range reflects the target compensation for this role. However, we recognize 
that exceptional candidates may bring unique skills and experiences that exceed the typical 
profile. If you believe your background warrants consideration beyond the stated range, we 
encourage you to apply. To support an efficient and fair hiring process, we may use 
technology assisted tools, including artificial intelligence (AI), to help identify and evaluate 
candidates. All hiring decisions are ultimately made by human reviewers. For details, please 
visit the About Us tab on the Johnson Controls Careers site at 
https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.