IT Service Desk Technician

Facility:

Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:

1709 IT Service Desk

Scheduled Weekly Hours:

40

Hours:

8:00 AM – 5:00 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces by Newsweek.
• Recognized as a Greatest Workplace for Women in both 2023 and 2024.
• Listed as one of the Greatest Workplaces for Diversity in 2024.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Ranked among the Best Employers by State for Missouri.​
• Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

• Medical, Vision, Dental, Retirement Plan with employer match, and many more!
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The IT Service Desk Technician provides technical support for end user hardware and software needs. The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues. The IT Support Technician additionally provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.◦ Education ▪ Preferred: Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field. ◦ Experience ▪ Required: 6-10 years of experience in healthcare IT support or related field OR Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field. ◦ Skills ▪ Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc. ▪ Exceptional written and oral communication skills ▪ Exception interpersonal skills, with a focus on rapport-building ▪ Strong documentation skills ▪ Understanding of TCP/IP based networking ▪ Ability to conduct research into a wide range of computing issues ▪ Ability to absorb and retain information quickly ▪ Ability to present ideas in user-friendly, business-friendly, and technical language ▪ Highly self-motivated and directed ▪ Keen attention to detail ▪ Proven analytical and problem-solving abilities ▪ Ability to effectively prioritize and execute tasks in a high-pressure environment ▪ Exceptional customer service orientation ▪ Experience working in a team-oriented, collaborative environment ▪ Proven leadership abilities ▪ Ability to provide technical guidance and training to junior staff ◦ Licensure/Certification/Registration ▪ N/A