Senior Manager, Channel & MSP Operations

Description

Keeper is hiring a driven Senior Manager, Channel & MSP Operations to join the Keeper Sales Operations team. This is a 100% remote position from select locations.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for ensuring seamless operations for our global partner sales teams.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role

The Senior Manager, Channel & MSP Operations will build and scale the operating system behind our MSP/Channel motion; partner onboarding, enablement, deal flow, forecasting hygiene, and partner experience. Allowing our partner sellers to spend more time selling and less time chasing process. You’ll own the partner ops roadmap, SLAs, tooling, and reporting that drive partner-sourced pipeline, activation, and retention. This role will be responsible for communicating the value proposition and features of Keeper to partner representatives and supporting the operations of our MSP and Channel Teams.

Responsibilities

• Own the end-to-end operating system for our MSP/Channel motion, including partner onboarding, activation, deal workflows, and ongoing partner experience
• Design and run scalable partner processes: deal registration, lead routing, partner-assisted opportunities, renewals/expansions influence tracking, and partner tiering/benefits administration.
• Establish and manage KPIs, SLAs, and operating rhythms (weekly pipeline hygiene, monthly performance reviews, QBR support) aligned to partner revenue outcomes.
• Build and maintain the partner data model and reporting in Salesforce to ensure accurate attribution, pipeline visibility, forecasting inputs, and data integrity.
• Create and continuously improve SOPs and playbooks for internal teams (Channel/MSP, Deal Desk, RevOps) and partner-facing process documentation.
• Lead partner request intake and triage—implement a tiered support model, prioritize work, and route issues to the right teams with clear owners and timelines.
• Manage partner portal/PRM operations (access governance, content governance, training/certification pathways, and engagement analytics) to increase partner self-serve and reduce friction.
• Identify workflow bottlenecks and drive automation/scale improvements in partnership with RevOps Systems (e.g., approvals, integrations, templates, lifecycle triggers).
• Partner closely with Channel Sales leadership, Marketing, Enablement, Product, and Legal to operationalize strategic initiatives and ensure partners are enabled with the right programs and tools.
• Build, coach, and develop a high-performing Partner Operations team as the business scales globally

Requirements

• 5+ years in Channel/Partner Operations, Revenue Operations, Sales Operations, or equivalent roles supporting a partner-led GTM motion (VARs/MSPs/MSSPs/distributors).
• 2+ years owning cross-functional operational programs end-to-end (process, systems, metrics, change management), ideally in a scaling SaaS company.
• Proven ability to build and scale partner operational “infrastructure”: onboarding/activation workflows, deal registration, SLAs, intake/triage, playbooks/SOPs, and governance.
• Strong Salesforce expertise in partner workflows (partner account/contact structures, deal reg processes, pipeline hygiene, attribution fields, reporting). Able to write clear requirements for admins/engineering and Q