Client Services Associate

Client Services Associate – Mail Center and Business Services

Job Overview:
The Client Services Associate provides exceptional mail and general business services in the following areas:

• Mail and business services
• Shipping and receiving
• Office supplies: ordering, stocking, and inventory
• Copier and print machines (MFD devices): supply stocking, inventory, replacement, and basic device troubleshooting

Overall, this position requires continuous demonstration of superior customer service and hospitality to all clients and SPS employees while maintaining a professional image of the company.

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Duties and Responsibilities:

• Provides top-level customer service and professionalism to all clients and associates during all interactions
• Receiving, sorting, documentation/updating status into a chain of custody software system, and delivery of incoming mail and packages
• Mailing/shipping, packaging, documentation/updating status into a chain of custody software system, and transferring custody of all outgoing items to the proper carrier
• Acts as point of contact for company personnel on mail/business services inquiries
• Performs daily printer service of multi-function devices and ensures functionality of the device, including inventory, replenishing toner and copy paper, and basic troubleshooting with help from IT
• Submitting and completing work order requests from the work order software system
• Maintains the mail center area in a neat and orderly fashion
• Monitors and replenishes mail service supplies on all floors
• Assists with copy/print orders and/or monitors the copy/print equipment for satisfactory functionality
• Cross-training to learn all aspects of the mail services team and assists others with cross-training
• Builds and maintains professional relationships with customers and other teams
• Possible driving involved; requires a valid driver’s license and clean motor vehicle record
• Follows and adheres to all safety protocols and policy/procedure expectations