Customer Service Specialist with English (m/f/d)

As a Customer Service Specialist with English, you will support end-to-end order management processes and will be part of our Front Office. You will use Oracle, Excel and Power BI and help our client on daily basis. You will join a growing international team where processes are non-stop evolving, offering the opportunity to develop your skills and help improve how the function operates.

Work model: Hybrid (Work from home 2 days per week)

Location: Curie-Skłodowskiej 12, Wrocław (Nobilis Business House)

Key Responsibilities

• You will support end‑to‑end order fulfillment within the invoicing scope, ensuring accurate data entry and cross‑system updates to maintain compliance and data consistency.
• You will coordinate with other teams to gather required information such as production details and delivery documentation.
• You will ensure accurate processing of orders, stock movements, shipments, and invoicing.
• You will support month‑end activities and billing deadlines, ensuring availability during critical closing periods.
• You will support communication and understanding between different departments involved in the order lifecycle.
• You will deliver professional, accurate, and customer‑focused support to guarantee a high‑quality service experience
• You will handle and coordinate internal and external inquiries through email, telephone, and messaging platforms, ensuring resolution and achievement of agreed service KPIs.
• You will identify recurring issues, propose process improvements, and provide customer insights.

Qualifications

• You have experience in administrative roles, especially in Customer Service, Order Management, Logistics, Supply Chain, Back Office, or SSC/BPO
• You are fluent in English
• You previously worked with Oracle, Excel and Power BI
• You have experience working with numbers or detailed data
• You are comfortable working with evolving processes

#LI-Hybrid

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email recruiting@ppg.com. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.