Manager, Partner Operations & Business Systems (Salesforce)

Confirmed live in the last 24 hours

Zscaler

Remote - USA

Hybrid

Posted March 31, 2026

Job Description

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Manager, Partner Operations & Business Systems to join our IT/Business Apps team. This is a remote role within the US, reporting to the Director, CRM & PRM Applications. You will own and evolve Zscaler’s GTM partner systems and processes, including Salesforce, Salesforce PRM, Unifyr, Crossbeam, and related platforms. Sitting at the intersection of partner strategy, process design, and technology execution, you will partner closely with Channel Sales, Sales Operations, Partner Marketing, and Enablement to improve partner-facing and internal processes, drive adoption, and deliver measurable outcomes across key channel motions. The ideal candidate is a strategic thinker with a continuous improvement mindset and experience translating complex business needs into scalable, high-impact system capabilities.

What you’ll do (Role Expectations)

Serve as a process and systems leader with deep ownership of how partner strategy is operationalized across tools, workflows, and data models
Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification
Partner with cross-functional stakeholders to understand business needs, translate them into technical solutions, and handle intakes and troubleshooting in a timely manner
Lead the end-to-end implementation, evolution, and optimization of Salesforce PRM, ensuring it supports current and future partner motions in collaboration with onshore and offshore teams
Build and lead a high-performing team focused on professional development, collaboration, and driving innovation in the partner ecosystem

Who You Are (Success Profile)

You thrive in ambiguity, finding comfort in building the path as you walk it and seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You are a problem-solver who seeks out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
You are customer-obsessed, building deep empathy for both internal and external customers and anchoring your decisions in solving their real-world problems from start to finish.
You operate with urgency, understanding that speed and quality are not mutually exclusive, and bringing a relentless focus on execution and a bias for action to deliver high-impact results quickly.
You think at scale, connecting your day-to-day work to the larger company mission while building solutions, processes, and teams that are built to last and support a high-growth, global organization.

What We’re Looking for (Minimum Qualifications)