Senior Learning Experience Designer

Location: Austin (Domain), TX (In-office 4x per week)

Company: Kizen, www.kizen.com

About Us

Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission-critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services).

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.

We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

About the Role

Kizen is seeking an experienced Senior Learning Experience Designer to build and scale the programs that help our partners, customers, and employees get the most out of our platform. This is a hands-on individual contributor role focused on execution excellence across the full learning lifecycle.

You will work with the Tech Docs/Learning Experience Lead and own the day-to-day design, development, and delivery of learning programs, including LMS administration, certification tracks, and Kizen Academy. You'll receive strategic direction from your lead and be trusted to run with it, bringing deep craft and independent judgment to everything you build.

This role is ideal for a learning designer who thrives in fast-moving environments, takes pride in building programs from the ground up, and doesn't need hand-holding to get things done.

Key Responsibilities

• Design and develop high-quality learning content across multiple formats, including e-learning courses, video tutorials, job aids, assessments, and instructor-led materials
• Help create a Partner and Customer Training program, including a structured certification track and the Kizen Academy experience
• Lead new hire and customer onboarding curriculum development, ensuring learners ramp quickly and confidently
• Apply instructional design frameworks (ADDIE, SAM, or similar) to structure content that is goal-oriented and measurable
• Produce and edit training videos and screencasts to support product walkthroughs and process demonstrations
• Collaborate with subject matter experts to translate complex product and process knowledge into clear, learner-centered content
• Maintain standards for learning design quality, consistency, and accessibility across all programs
• Analyze learner performance data and feedback to continuously improve course effectiveness

Requirements

Craft & Execution. You produce learning experiences that are polished, purposeful, and built to scale. You know how to take a goal, design a solution, and deliver it. Your work reflects a high standard, every time.

Independence. You're comfortable operating with ambiguity, helping to define structure, and making sound decisions. You don't need a playbook handed to you, you help write it!

Collaboration. You work well across teams and know how to get what you need from subject matter experts who are busy. You communicate clearly, set expectations proactively, and keep stakeholders informed without being ch